Accounts Receivable Coordinator

About the Role

This Accounts Receivable Coordinator position focuses on AR Resident Support & Billing. The role supports homeowners and internal teams while maintaining accurate account records across two functional areas: AR Resident Support and AR Billing. The ideal candidate demonstrates strong organizational skills, high attention to detail, the ability to manage multiple tasks with limited supervision, and a commitment to accuracy and clear communication. A background in the HOA industry is preferred.

Responsibilities

Customer Service & Inquiry Management

• Research inquiries of resident accounts, ensuring prompt and accurate responses aligned with established procedures.
• Manage inquiries related to bank activity and ClickPay transactions, investigating, resolving, and documenting issues.
• Handle account adjustments (charges and/or credits) with proper documentation and compliance.
• Deliver high-level customer service through timely follow-up, proactive communication, and complete resolution of resident inquiries.
• Track and monitor open requests to ensure timely resolution, escalation when necessary, and a positive customer experience.

Account Maintenance

• Process transfers, refunds, and payment requests.
• Process cash receipts and adjustments.
• Perform comprehensive reconciliation and reviews of resident ledger reports, applying payments and/or processing adjustments.
• Reclassify payments to ensure accurate alignment with resident ledgers and accounting requirements.
• Maintain organized documentation for all transactions, adjustments, and communications related to resident accounts.
• Support cross-functional teams by providing required information for reporting, audits, or follow-up requests related to resident account activity.

Billing, Reporting & Special Items

• Run and distribute reports from various systems as required.
• Produce new property aging reports to support collections and management review.
• Post charges accurately and in accordance with scheduled timelines.
• Update prior owner billing addresses to ensure accurate correspondence and collections records.

Additional Duties

• Adhere to FirstService Residential Global Service Standards.
• Conduct business with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with operations required to maintain workflow and meet schedules.
• Participate in meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and stay informed about new developments, requirements, policies, and regulatory guidelines.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform special projects, tasks, and other related duties as assigned.

Requirements

• Minimum of 1–3 years of experience in Accounts Receivable.
• Associate’s degree preferred, or an equivalent combination of education and relevant work experience.

Skills

• Strong verbal and written communication skills.
• Demonstrates thoughtful leadership in creating efficiencies and process improvements.
• Detail-oriented with strong organizational and multi-tasking skills.
• Project management experience with a focus on process improvement.
• Strong proficiency in Windows and Microsoft Office, including word processing, spreadsheet maintenance, navigating databases, record keeping, and internet research.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to work in a team environment as well as independently and be self-driven.
• Critical thinking, financial acumen, problem-solving, and decision-making abilities.

Tools & Equipment Used

• Computer and peripherals.
• Standard and customized software applications and tools.
• Usual office equipment.

Physical Requirements & Working Environment

• Works under usual office conditions.
• Required to work at a personal computer and be on the phone for extended periods.
• Must be able to stand, sit, walk, and occasionally climb.
• Must be able to work extended and flexible hours, including weekends as needed.
• Physical demands include the ability to lift up to 30 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• 10 company-paid holidays.
• Paid time off (PTO).
• Medical, dental, and vision insurance.
• HSA and FSA options.
• Company-paid life insurance and Employee Assistance Plan.
• Supplemental life, disability, accident, critical illness, and hospital indemnity insurance.
• Identity theft and legal services.
• Pet insurance.
• 401(k) with company match.

Pay

$20 per hour. The salary or wage paid to the successful candidate will be based on experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive.

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.