Law Firm - Site Supervisor

Key Responsibilities

• Supervise and coordinate day-to-day operations of scanning, copying, and mail functions.
• Provide leadership and direction to team members, including scheduling, task delegation, and performance oversight.
• Ensure production quality standards, turnaround times, and client SLAs are consistently met.
• Train, coach, and mentor team members to enhance skill development and service quality.
• Support and step in for the Site Manager as needed, including attending client meetings and reporting.
• Maintain accurate documentation, including job logs, time records, and productivity reports.
• Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations.
• Monitor inventory of supplies and coordinate with vendors or management for replenishment.
• Foster a professional, service-oriented environment that aligns with IST’s values and client expectations.

Qualifications

• Prior experience in a mailroom, scanning, copy center, or facilities services/legal environment strongly preferred.
• Previous supervisory or team lead experience strongly preferred.
• Excellent organizational and multitasking skills.
• Proficiency with scanning and imaging systems and standard office equipment.
• Strong customer service and communication skills.
• Ability to work Monday–Friday within a shift range of 8:00 AM – 7:00 PM.
• High school diploma or equivalent required; additional education or certifications a plus.
• Must have access to reliable transportation.
• Must be able to pass a drug screening and background checks.