Site Supervisor - Law Firm

We are seeking a Site Supervisor to join our team in Center City Philadelphia. Ideal candidates will have relevant experience in law firm management and customer service. We are committed to both excellence for our clients and upward mobility for our employees.

About Us

IST Management is a business process outsourcing company with over 1,800 employees and 26 years of experience. We operate in over 38 cities across the U.S., providing litigation and corporate office support services, including e-Discovery (processing, hosting, court reporting, collections/forensics, managed review, and managed services) as a Relativity Certified Provider. We also offer facilities management and office services. IST has been recognized as one of the fastest-growing companies in the U.S., winning awards such as Nation’s Best & Brightest Companies to Work For and the HR Professional Excellence Award from the Society for Human Resource Management. We are part of the Military Spouse Employment Partnership and committed to Hiring Our Heroes’ mission. IST has also been included in the INC 5000 list. Learn more at istmanagement.com.

Responsibilities

• Support mail and receiving operations for the law firm, with a focus on litigation copy/scan tasks.
• Sort incoming mail and handle according to established procedures.
• Manage shipping/receiving services, including overnight packages.
• Provide hospitality and reception support.
• Demonstrate flexibility in satisfying customer demands in a high-volume, production environment.
• Capture daily volumes, review monthly billing, and confirm accuracy of reports.
• Coordinate cross-training and ensure written procedures remain current.
• Maintain effective written and oral communications with clients.

Requirements

• Excellent, professional verbal and written communication skills.
• Management experience.
• Law firm experience (required).
• Prior mail and shipping/receiving experience.
• Strong attention to detail and problem-solving skills.
• Keyboarding and Windows PC proficiency.
• Ability to lift up to 50 pounds.
• High school diploma or equivalent.
• Authorization to work for any employer in the U.S.

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability (STD, LTD).
• Life insurance.
• 401K retirement plan.
• Paid time off.
• Bonus incentives.

Pay

$21.00 to $23.00 per hour, based on experience.

Schedule

Monday–Friday, 8:00 AM – 5:00 PM (no nights or weekends).