Law Enforcement Services Specialist II

Starting salary up to $37.66/hour ($78,600/year) with a competitive total compensation package. Remote telework is not available for this position.

About the Role

As a Law Enforcement Services Specialist II with the Sonoma County Sheriff's Office, you will provide direct support, resources, and information to Sheriff’s Office Patrol and Investigations units, the public, outside law enforcement agencies, County agencies, and insurance companies. Key responsibilities include:

• Processing warrants and performing data entry related to citations and warrant arrests
• Responding to public inquiries via email and phone correspondence
• Retrieving parole and probation information to provide details related to parole/probation terms and interpreting court minutes when needed
• Providing copies of booking photos, driver’s licenses, officer safety information, location, subject, and decedent information to law enforcement personnel
• Creating photo line-ups for Sheriff’s Office personnel and outside law enforcement agencies
• Processing, retaining, and distributing information related to calls for service and crime, incident, and coroner reports
• Processing background checks for candidates applying for employment in law enforcement
• Providing back up to emergency dispatch in times of emergencies and natural disasters

Requirements

As the ideal candidate, you are a positive team player who shows initiative, can work independently, and possesses many of the following:

• Excellent customer service skills and the ability to maintain confidentiality
• Demonstrated problem-solving skills
• Experience using law enforcement and/or court databases
• Knowledge of laws pertaining to the release of law enforcement-related records
• Written and verbal communication skills to effectively communicate with the public, all levels of law enforcement personnel, and other interested parties
• Empathy, patience, and the ability to remain calm in stressful situations
• Proficient computer skills and experience utilizing Microsoft Office applications (Outlook, Word, and Excel primarily)

Working Conditions

• This position requires employees to wear a uniform
• Employees may be assigned shifts occurring on evenings, nights, weekends, and holidays
• Employees may be exposed to sensitive and sometimes disturbing material relating to domestic violence, child abuse, and Coroner’s Office related reports and photographs

Qualifications

Experience and Education: Any combination of training, experience, and education which would provide an opportunity to acquire the knowledge and abilities listed. Normally this includes one year of experience as a Law Enforcement Services Specialist I or equivalent experience providing administrative support in a law enforcement environment.

Additional Requirements:

• Candidates must be willing to undergo and successfully complete a thorough background investigation conducted by the Sheriff’s Office
• Must certify with the Department of Justice as Full Access Operators to inquire, enter, or update information through the CLETS and the NCIC
• May be assigned to work shift assignments in a 24-hour, seven-day a week law enforcement operations center and may rotate among day, swing, and graveyard shifts, including weekends and holidays

License: Possession of a valid driver's license at the appropriate level, as required by the State of California, may be required depending on assignment. The advertised position does not require possession of a valid California Driver’s License.

Related course work or training sponsored by the Peace Officer Standards and Training Commission is desirable.

Skills

Considerable knowledge of:

• Multiple automated criminal justice telecommunication systems and subsystems
• Public safety departmental procedures and the criminal justice system
• Policies and procedures related to law enforcement records maintenance activities
• Legal documents, forms, and terminology
• General office practices and procedures including filing and operation of standard office equipment
• Data processing principles and the use of word processing and personal computing equipment
• Standards and legal requirements of confidentiality and privacy
• A variety of code languages used in automated law enforcement data systems
• Penal, vehicle, civil, health and safety, welfare and institution, municipal, and other statutory codes and authorities
• Codes, ordinances, and legal procedures for coding, processing, and disseminating criminal history and incident information

Working knowledge of:

• Applicable federal, state, and local laws, codes, regulations, and procedures related to the maintenance and processing of records
• Standard law enforcement information and record-keeping terminology, practices, and procedures
• Principles and techniques of automated information entry, retrieval, and records systems
• Methods and techniques for inventorying and record-keeping principles and procedures
• Organization, procedures, operating details, and legal provisions pertaining to the department
• Customer service principles, including handling irate and distressed people
• Computer applications such as word processing, spreadsheet, and/or database
• General English usage including style/format, grammar, punctuation, and spelling
• Basic mathematics (for simple calculations)
• Telephone procedures and etiquette
• Basic functions and activities of a law enforcement agency

Ability to:

• Examine documents for completeness, sufficiency, and conformity
• Maintain accurate records
• Understand and interpret instructions, rules, regulations, and laws pertaining to the handling and maintenance of law enforcement records
• Maintain confidentiality of records, files, and related documents
• Work under steady pressure with frequent interruptions and a high degree of public and law enforcement contact by phone and in person
• Interpret laws, procedures, policies, and rules related to law enforcement administration
• Frequently use independent judgment related to records management and accuracy with high consequence of error
• Effectively deal with irate individuals in difficult situations
• Understand and follow oral and written instructions
• Make decisions in routine procedural matters
• Demonstrate good judgment while working within the guidelines of established policies and procedures
• Communicate clearly and effectively with people of all ages and backgrounds
• Establish and maintain positive and effective working relationships with staff, public, and outside agencies
• Locate, identify, and correct technical inaccuracies
• Make accurate arithmetic calculations
• Operate a variety of office equipment

Benefits

• Salary Advancement: A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Bilingual Premium Pay: An additional $1.15/1.50/hour on top of the hourly pay rate for basic/fluent bilingual positions
• Paid Time Off: Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions: 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement: County contributions to help fund post-retirement health insurance/benefits
• Retirement: A pension fully integrated with Social Security
• Paid Parental Leave: May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Additional Benefits: Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Student Loan Debt Relief: County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice.