Law Enforcement Communication Center Data Specialist - Remote, 3rd Shift

About the role

The Law Enforcement Communication Center is an essential 24/7 operation; therefore, this role is designated as an essential employee position. The standard working hours for this 3rd shift role are generally 10:30 p.m. to 6:30 a.m., with scheduled weekend rotations occurring each quarter.

Responsibilities

• Provides assistance to criminal justice agencies by analyzing records and providing verification of driving status, restraint actions and vehicle registration information.
• Provides automobile dealer information for law enforcement.
• Reviews requests for Colorado DMV images and follows procedures and guidance to provide Colorado Dossier (photo/fingerprint/signature) documents to law enforcement and governmental agencies.
• Researches and performs searches of driver and registration files from various systems.
• Modifies records to indicate surrender of a Colorado credential to another state.
• Researches and removes/adds vehicle holds as appropriate.

Requirements

• Experience only: Three (3) years of relevant experience in a call center or customer service environment.
• Education and experience: A combination of related education and/or relevant experience in a call center or customer service environment equal to three (3) years.

Qualifications

• Must be willing and able to cover other shifts due to absences, both scheduled and unexpected.
• Must be willing and able to work day or night including weekends, holidays and during inclement weather.
• Maintain a clear background check in order to maintain CCIC operator authority.
• Maintain an adequate Internet connection and secure workspace.

Skills

• Experience with pulling and reporting data.
• Proficiency with Google Sheets and Microsoft Excel.
• State experience in a customer service role.
• Typing 35-40 WPM.
• Written communication.
• Work experience with confidential/sensitive information.

Benefits

This role serves Coloradans and Colorado law enforcement by ensuring information is accurate and delivered in a timely manner. The Law Enforcement Communication Center is an essential 24/7 operation; therefore, this role is designated as an essential employee position. The standard working hours for this 3rd shift role are generally 10:30 p.m. to 6:30 a.m., with scheduled weekend rotations occurring each quarter. Please note that training for this position will occur during the second shift, from 2:30 p.m. to 10:30 p.m., Thursday - Monday.

Pay

The salary range for this position is $35,000 - $45,000 annually.

Schedule

The standard working hours for this 3rd shift role are generally 10:30 p.m. to 6:30 a.m., with scheduled weekend rotations occurring each quarter. Please note that training for this position will occur during the second shift, from 2:30 p.m. to 10:30 p.m., Thursday - Monday.