Specialist, Security Communication-Third Shift

Primary Responsibilities

• Answer, evaluate, and prioritize incoming telephone and radio calls.
• Communicate effectively with callers to gather complete information and determine the appropriate level of service, including dispatching police, fire, medical, security, or property management.
• Collaborate with on-site security personnel to resolve incidents.
• Provide pre-arrival emergency or medical instructions to law enforcement or fire personnel.
• Escalate and coordinate incidents with the OIC Supervisor.
• Interpret site maps, and computer-aided design maps.
• Familiarize yourself with the layout and current threats and challenges of multiple retail centers.
• Maintain confidentiality of policies, procedures, emergency response information, and administrative materials.
• Master several computer applications for data logging, information navigation, and customer support.
• Understand and follow emergency and evacuation procedures for assigned retail centers.
• Identify and respond effectively to suspicious criminal activity.
• Operate and monitor surveillance cameras and programs, ensuring all equipment functions properly.
• Support record management and data collection efforts, including video documentation and investigation assistance.
• Maintain an effective video management system and maneuver cameras to document events and assist investigations.

Basic Qualifications

• A high school diploma or equivalent.
• Minimum of two (2) years of experience in a public or private safety organization or dispatching and/or call center/customer service experience.
• At least two (2) years of experience in a video surveillance environment or equivalent training/experience.

Preferred Qualifications

• A college degree in Criminal Justice.
• An emergency telecommunicator certificate (ETC), if you do not have your ETC, we provide the opportunity to earn your certificate.

Knowledge And Skills Required

• Demonstrated initiative and ability to handle multiple assignments and meet deadlines.
• Highly organized and self-motivated to work independently and as part of a team.
• Proficient in Microsoft Office Word and Excel.
• Capable of performing regular equipment checks and reporting failures.
• Able to operate technical monitoring equipment and manage information security programs.
• Professional demeanor, good judgment, and discretion.
• Able to work overtime and specified shifts in a command center environment.
• Excellent verbal and written communication skills.
• Typing proficiency of at least 40 words per minute.
• Must be able to multitask in between multiple software programs.
• Ability to complete pre-employment assessments, pass the Emergency Telecommunication Course, background check, drug and alcohol screening, and new hire training program.

Physical Requirements And Environment

• Office environment with limited physical effort, including some standing, bending, light lifting, and stretching.
• Must submit to drug screening as permissible by law.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Availability to work third shift (12am-8am).