Law Enforcement Communication Center Data Specialist - Remote, 3rd Shift

About the role

The Law Enforcement Communication Center is an essential 24/7 operation; therefore, this role is designated as an essential employee position. The standard working hours for this 3rd shift role are generally 10:30 p.m. to 6:30 a.m., with scheduled weekend rotations occurring each quarter.

Responsibilities

• Provides assistance to criminal justice agencies by analyzing records and providing verification of driving status, restraint actions and vehicle registration information.
• Provides automobile dealer information for law enforcement.
• Reviews requests for Colorado DMV images and follows procedures and guidance to provide Colorado Dossier (photo/fingerprint/signature) documents to law enforcement and governmental agencies.
• Researches and performs searches of driver and registration files from various systems.
• Modifies records to indicate surrender of a Colorado credential to another state.
• Researches and removes/adds vehicle holds as appropriate.
• Interacts with individuals using excellent customer service skills to ensure information is accurate and delivered in a timely manner.
• Ensures detailed data is input correctly and completely through extensive typing skills.

Requirements

This role serves Coloradans and Colorado law enforcement by ensuring information is accurate and delivered in a timely manner. Requires extensive typing skills, knowledge of various systems, and excellent customer service skills.

Qualifications

A combination of related education and/or relevant experience in a call center or customer service environment equal to three (3) years OR three (3) years of relevant experience in a call center or customer service environment. Must be willing and able to cover other shifts due to absences, both scheduled and unexpected. Must be willing and able to work day or night including weekends, holidays and during inclement weather. Must maintain a clear background check in order to maintain CCIC operator authority. Must maintain an adequate Internet connection and secure workspace.

Skills

Proficiency with Google Sheets and Microsoft Excel. Experience with pulling and reporting data. Experience with confidential/sensitive information. Typing 35-40 WPM.

Benefits

Not specified.

Pay

Not specified.

Schedule

Third shift, 10:30 p.m. to 6:30 a.m., with scheduled weekend rotations occurring each quarter.