Launch & Enablement Specialist

Responsibilities

• Support launch readiness planning by maintaining trackers, action items, stakeholder lists, timelines, and meeting notes.
• Cook up stakeholder communications, meeting logistics, readiness reminders, training invitations, and follow-up activities.
• Aid in preparing release notes, FAQs, support guides, training materials, stakeholder briefings, and adoption materials.
• Collect readiness inputs from Operations, Support, Training, Compliance, Communications, Product Owners, and IT Development.
• Track stakeholder questions, open decisions, training needs, support gaps, launch risks, and post-launch feedback.
• Help coordinate training sessions, demos, office hours, readiness reviews, and launch retrospectives.
• Maintain organized launch documentation in shared tools and ensure materials are current and accessible.
• Support post-launch monitoring by capturing feedback, routing issues, and documenting adoption or support themes.
• Assist the Launch & Enablement Manager in improving templates, checklists, and launch process consistency.
• Provide project coordination support across multiple releases or readiness workstreams as needed.

Requirements

• 2+ years of experience in project coordination, enablement, training coordination, communications, change management, product operations, or related roles.
• Strong organizational skills with the ability to track details, deadlines, owners, and follow-ups across multiple workstreams.
• Familiarity with healthcare insurance programs (e.g., Medicaid), business administration, and enterprise platforms (e.g., ERP, claims, payroll, tax, customer-facing systems) preferred.
• Clear written communication skills and ability to prepare polished operational materials.
• Experience supporting meetings, stakeholder communications, training sessions, or launch/readiness activities.
• Ability to work effectively with product, technology, operations, support, and training stakeholders.
• Comfort learning new product capabilities and translating details into useful stakeholder materials.
• Proficiency with Microsoft 365 tools and collaboration platforms such as Teams, SharePoint, Planner, Smartsheet, Azure DevOps, or similar tools.
• Strong attention to detail and ability to maintain accurate documentation.
• Customer-service mindset and willingness to follow through on open questions or issues.
• Experience in regulated, healthcare, public sector, or multi-state operations, preferred.