Launch Operations Specialist

About the role

At Miter, we’re on a mission to help construction contractors build with confidence. We’re rebuilding the core HR, finance, and operations systems that underpin our physical economy using AI and embedded payments. As a Launch Operations Specialist, you’ll be the engine behind our customer onboarding process, turning messy source data into clean, accurate setups across dozens of client implementations at once.

Responsibilities

• Own setup data migrations for dozens of customer implementations at a time, ensuring accuracy and completeness.
• Collaborate with 15+ assigned Launch Managers to deliver timely, error-free go-lives.
• Transform payroll, benefits, and demographic data from spreadsheets and PDFs into Miter's required formats.
• Access and learn clients' cloud-based prior providers to pull required setup data and import it into Miter.
• Partner with clients to determine the best way to extract their data from on-premises prior providers.
• Identify missing or incorrect data and proactively communicate corrections to clients and Launch Managers.
• Collaborate with the Launch Ops team to design and build processes, automations, and tooling — including AI-powered workflows — that help this function scale.
• Collaborate with the broader Launch team and explore other opportunities to support them.

Requirements

• 2+ years in a data-heavy operations, implementation, or migration role — hands-on experience extracting, transforming, and validating data across systems.
• Proven ability to manage a high volume of concurrent projects and customer-driven deadlines.
• A track record of building or improving processes and tooling, not just executing existing ones.
• Advanced Excel / Google Sheets skills (formulas, lookups, data cleaning, automation).
• Genuine excitement about AI — you already use AI tools to automate and accelerate your work, and want to push that further.
• Quick to learn new software and systems, including navigating unfamiliar payroll/HR platforms.
• A builder mindset — you look for ways to turn manual work into repeatable tools and automations.
• Highly organized with meticulous attention to detail.
• Strong relationship skills — you build trust with Launch Managers and clients alike.
• Clear, proactive communication, especially when flagging data issues or corrections.
• Comfort operating through ambiguity while keeping projects on track.

Nice to Have

• Payroll and/or tax knowledge.
• Familiarity with common prior providers (e.g., ADP, Paychex, QuickBooks, Sage/Foundation).
• SQL, scripting, or other automation experience beyond spreadsheets.

Benefits

• Competitive Compensation: Well above “market” salary, commission, and equity packages.
• Medical Insurance: Comprehensive medical, dental, FSA, and vision plans.
• 401(k) Retirement Plan: Company-matched contributions.
• Flexible PTO: Take the time you need to recharge.
• Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
• Learning & Development: Annual educational allowance for external professional development.
• Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office employees.
• Community: Company-wide and team-specific off-sites per year.

Schedule

Hybrid: 3 days a week in the office if you live within a reasonable commute to our New York City or San Francisco offices. Remote: No in-office requirement for roles listed as remote or in other cities where we don’t have an office location. Travel a few times a year for onboarding, company-wide, and team-specific off-sites.

Pay

Compensation range: $90K - $120K.