Launch Specialist

Position Summary

The Launch Specialist supports the Launch Coordinators by executing key administrative and operational tasks that enable a smooth onboarding experience for Remodel Health clients. This is an entry-level role designed for individuals looking to grow into a Launch Coordinator position. You will play a critical role in supporting client onboarding behind the scenes while developing the skills needed to eventually manage implementations independently.

Responsibilities

• Support Launch Coordinators with administrative tasks throughout the onboarding process
• Respond to and manage inbound customer tickets and phone calls in a timely and professional manner
• Aid in tracking project milestones, maintaining documentation, and updating internal systems
• Aid in completing applications for onboarding clients
• Ensure accuracy of client and employee data within the platform
• Prepare materials for client meetings, employee education sessions, and onboarding communications
• Identify and escalate issues or discrepancies to the appropriate team members
• Contribute to process improvements and operational efficiency within the Launch team
• Begin developing presentation and client-facing skills through shadowing and training opportunities

Qualifications

• Highly organized with strong attention to detail
• Strong written and verbal communication skills
• Comfortable interacting with clients via email and phone
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Proactive, solutions-oriented mindset with a willingness to learn
• Comfortable working independently while supporting a team
• Willingness to learn new systems and tools
• Team-oriented with a humble, coachable attitude

Benefits

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years

Work Schedule

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.