Largest KIA Service Department in the Mid-Atlantic: Service Advisor Opportunity

Key Responsibilities

• Greet and consult with customers for vehicle inspections, service recommendations, and repair estimates in a high-volume KIA service center.
• Act as the primary liaison between customers and certified KIA technicians, ensuring seamless communication and addressing maintenance opportunities or maintenance packages and accessories.
• Manage service workflows in our 26-bay operation, prioritizing express lane services for oil changes, tire rotations, and quick diagnostics.
• Drive customer satisfaction through proactive follow-ups, warranty claims, and building loyalty in the competitive Mid-Atlantic market.
• Utilize dealership software for scheduling, invoicing, and tracking KIA service metrics to hit revenue targets.

Qualifications We're Seeking

• 3+ years as a Service Advisor or Automotive Service Writer in a high-volume dealership (Kia/Hyundai experience a plus!)
• Proven track record in customer service excellence, sales closing, and explaining repair services.
• Strong knowledge of automotive repairs, vehicle systems, and industry trends like EV transitions.
• Excellent communication skills, multitasking ability in a busy 26-bay service environment, and a valid driver's license.
• Training from dealer equivalent preferred; tech-savvy with CSI scores above 95%.

Location: Mid-Atlantic Region (High-Volume Kia Dealership with 26 Service Bays)

Employment Type: Full-Time

Compensation: $100,000 - $150,000 annually (based on experience, skills, and performance)