Large Loss Contents Property Adjuster - Louisiana

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs—from advocating for seat belts, air bags, and graduated driving laws to leading in pricing sophistication, telematics, and device and identity protection.

About the role

A day in the life of a Large Loss Contents Property Adjuster involves traveling to customers’ homes to inspect large loss contents claims, handling escalated and complex claims files, and conducting thorough coverage investigations to ensure correct policy application. You will use advanced video technology to collaborate with onsite vendors, identify damages, and write contents damage estimates. The role requires empathetic communication with customers, negotiating claim settlements, coordinating with structure adjusters for holistic claim handling, and leveraging data and analytics to influence decision-making.

Responsibilities

• Inspect large loss contents claims at customers’ homes.
• Handle escalated claims files with complex contents.
• Conduct thorough coverage investigations and ensure correct policy application.
• Use advanced video technology to collaborate with vendors, identify damages, and write estimates.
• Communicate empathetically with customers to guide them through the claims process.
• Negotiate claim settlements in accordance with business unit methodologies.
• Coordinate with structure adjusters for holistic claim handling.
• Use data and analytics to tell a story and influence decision-making.
• Serve as a customer service expert by embodying Allstate’s Claims Culture: caring, empowering, and restoring.
• Investigate property claims independently, reviewing damage and interpreting policies for coverage.
• Communicate via phone, email, or video to assist customers through the claims process.
• Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants.
• Utilize tools like estimate platforms, job aids, and settlement systems to solve problems efficiently.
• Protect the company financially by adhering to policy agreements and maintaining accurate claim documentation.

Requirements

• Valid driver’s license.
• Comprehensive training provided, including approximately 2 weeks in Dallas, TX.
• May require obtaining an adjuster and/or appraiser license within 60 days of hire, including a background check.
• If currently holding an active insurance license, must terminate all existing appointments prior to onboarding and not hold outside appointments during employment.
• Applicants with a resident producer license must formally surrender it when instructed.

Preferred Qualifications

• 3+ years of experience using estimating software like Xactimate for complex contents estimating.
• 3+ years of experience handling large loss property contents.
• Commitment to providing an effortless customer service experience.
• Ability to work independently from home.
• View problems and setbacks as opportunities for improvement and enjoy creative problem-solving.
• Organized and able to multitask in a fast-paced environment.
• Clear and professional communication skills, both written and verbal.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Mitigation
• Multitasking
• Property Adjusting
• Time Management
• Working Independently
• Xactimate (Estimating Software)

Benefits

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in the role.
• Comprehensive benefits including 401K/pension, education reimbursement, and programs for work-life balance.
• Company-provided technology setup (laptop, monitors, headset, keyboard, and mouse).
• Monthly connectivity reimbursement for eligible remote employees.

Pay

Compensation for this role ranges from $68,000 to $117,700 annually, based on experience, qualifications, location, and internal equity.

Sign-On Bonus

Eligible for a $1,000 Licensing Sign-On Bonus if you hold the applicable active licenses (e.g., Home Resident Property & Casualty License, Designated Home State Florida or Texas License, and/or applicable Appraiser License). Current or former Allstate employees (including its family of companies) are not eligible.

Company Car

This role may qualify for a company car based on annual work mileage, as determined by leadership. Personal vehicle usage with mileage reimbursement may be required until guidelines are met.