Large Loss Inside Property Contents Adjuster - New York, New Jersey

About the Role

At Allstate, you’ll handle contents claims virtually, focusing on escalated and complex files. You’ll conduct thorough coverage investigations, use advanced video technology to collaborate with onsite vendors, and write damage estimates. Your role involves empathetic communication with customers, negotiating settlements, coordinating with structure adjusters, and leveraging data and analytics to influence decision-making.

Responsibilities

• Handle escalated and complex contents claims virtually.
• Conduct detailed coverage investigations to ensure correct policy application.
• Use advanced video technology to identify damages and write contents estimates.
• Communicate empathetically with customers to guide them through the claims process.
• Negotiate claim settlements in accordance with business unit methodologies.
• Coordinate with structure adjusters for holistic claim handling.
• Use data and analytics to tell a story and influence decision-making.
• Perform detailed reviews of damage and interpret policies to determine coverage.
• Utilize phone, email, and video chat to keep customers updated on claim progress.
• Evaluate and negotiate settlements with customers, vendors, and third-party carriers.
• Solve problems using multiple tools, including estimate platforms and critical thinking.
• Ensure timely and accurate documentation in claims systems to protect the company financially.

Qualifications

• Residency within New York or New Jersey.
• 4+ years of experience using estimating software like Xactimate for complex contents estimating.
• Previous experience handling property insurance claims.
• Bachelor’s Degree.
• Ability to work independently from home.
• Strong organizational and multitasking skills in a fast-paced environment.
• Clear and professional communication (written and verbal).

Skills

• Active Listening
• Communications
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Time Management
• Working Independently
• Xactimate

Benefits

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• Comprehensive benefits, including a 401K/pension and education reimbursement.
• Monthly connectivity reimbursement for remote work.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

Pay

Base compensation for this role is $60,000–$93,250 annually, based on experience and qualifications.

Schedule

This role offers flexibility in scheduling and is designed for remote work from a dedicated, private workspace.

As a condition of employment, you may be required to obtain an adjuster and/or appraiser license within 60 days of hire, including passing an additional background check. Eligible candidates may receive a $1,000 Licensing Sign-On Bonus if they possess the applicable active licenses (e.g., Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License). Current or former Allstate employees are not eligible for this bonus.