Large Loss Contents Property Adjuster - Chicago, IL

Affiliate

AllState is an affiliate sponsor of this job.

About the role

A day in the life of a Large Loss Contents Property Adjuster: You will be traveling to customer's home to inspect large loss contents claims. Handle escalated claims files that have complex contents. Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly. You will be on site inspecting as well as using advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate. Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner. Negotiate claim settlements with customers in accordance with business unit standard methodologies. Coordinate with structure adjusters to ensure holistic handling of the claim file. Use data and analytics to tell a story and influence decision making.

Responsibilities

• Handle escalated claims files that have complex contents.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Carefully review and interpret policies to determine coverage.
• Use data and analytics to tell a story and influence decision making.
• Protect the company financially by executing policies along policy agreements.
• Ensure timely and accurate documentation is completed as you work on each claim.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms.
• Work independently starting your day from home.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Look forward to coming up with creative solutions to problems and setbacks.
• Be organized and able to multi-task in a fast-paced environment.
• Provide clear and professional communication – both written and verbal.

Requirements

• Must have a valid driver’s license.
• Experience using estimating software like Xactimate for complex contents estimating.
• Experience handling large loss property contents.
• Value providing an effortless customer service experience.

Qualifications

• High School/GED.
• 3+ years of experience using estimating software like Xactimate for complex contents estimating.
• 3+ years of experience handling large loss property contents.
• Preferred: Value providing an effortless customer service experience.

Skills

• Active Listening.
• Communication.
• Critical Thinking.
• Customer Service.
• Empathy.
• Mitigation.
• Multitasking.
• Property Adjusting.
• Time Management.
• Working Independently.
• Xactimate (Estimating Software).

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Pay

Compensation for this role ranges from $68,000-$117,700 annually and is based on experience, qualifications, location, and internal equity.

Schedule

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.