Maintenance Manager (High-Rise)

About the Role

The Maintenance Manager leads the onsite maintenance team to safely, efficiently, and effectively operate machinery and systems, ensuring 100% uptime and customer satisfaction. This position requires regular travel between multiple communities and a commitment to professionalism while meeting the needs of residents and ownership.

Responsibilities

• Provide Class “A” customer service, building rapport with residents and exceeding expectations.
• Manage assigned staff, including work assignments, supervision, and direction.
• Ensure prompt and efficient service by the maintenance team.
• Partner with the Property Manager to adhere to budgets, forecast financials, and conduct reviews.
• Develop multi-year capital project plans and oversee their completion.
• Oversee preventive maintenance programs for key asset systems: HVAC, fire protection, sprinkler suppression, retail kitchen hood systems, plumbing (sewer mains/structural building plumbing), sump pumps, vertical transportation, electrical switchgear distribution, natural gas generators, and ATS configuration/testing.
• Manage renovations and new construction projects.
• Participate in annual budget planning and vendor selection.
• Perform regular site inspections to assess property condition, compliance, and administration.
• Ensure timely completion of apartment turnovers and work orders.
• Oversee contractor activities within the building.
• Identify and remediate safety hazards to ensure a safe environment for staff and occupants.
• Ensure compliance with all regulatory laws and guidelines related to building infrastructure.
• Maintain infrastructure and compliance documentation, including up-to-date building drawings, single lines, and regulatory compliance documents.
• Perform other duties as assigned.

Requirements

• High School Diploma.
• Current Driver’s License.
• EPA Section 608 Universal Certification.
• Master Electrician and Plumbing certification preferred.
• At least 10 years of residential maintenance experience.
• At least 8 years of building facilities operation experience in luxury apartments.
• Minimum of 5 years of supervisory experience as a senior engineer/technician or equivalent in facilities management.
• Building automation systems experience required.
• Proven experience providing excellent customer service.
• Extensive knowledge of HVAC, electrical, and plumbing systems in multi-family housing and mid-to-large facility operations.
• Exposure to budgeting and basic accounting.
• Understanding of elevator maintenance, fire sprinkler/alarm systems, and high-rise buildings.
• Proficient with computers and relevant programs (Microsoft Office, Word, Excel, Outlook).
• Experience with Yardi preferred.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work after hours, including on-call rotation.
• High credibility, trustworthiness, and integrity.
• Accountability and a commitment to excellence.
• Positive, can-do attitude with a focus on growth and innovation.
• Customer-focused and results-oriented.
• Commitment to continuous learning and development.
• Exceptional oral and written communication, active listening, and organizational skills.
• Ability to establish strong working relationships in a team setting.
• Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment.
• Self-directed with minimal supervision.

Physical Demands & Work Environment

• Required to stand for long periods, walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach.
• Push, pull, or lift up to 50 pounds.
• Continuous repetitive motions.
• Work under variable temperature conditions (extreme heat or cold), noise levels, outdoors/indoors.
• Exposure to fumes, hazards, dust, mites, chemicals, and bio-hazards.

Benefits

• Competitive salary with bonus potential.
• Generous benefits package: Medical, Dental, Vision, 401K Match, Life Insurance.
• Career development and advancement opportunities.
• Annual professional development funds.
• Employee perks and discounts.
• Friendly, collaborative work environment.