Maintenance Manager (High-Rise)New Charlotte, NC

About the role

The Maintenance Manager leads the onsite maintenance team to safely, efficiently, and effectively operate machinery and systems, ensuring 100% uptime and customer satisfaction. This position requires regular travel between multiple communities.

Responsibilities

• Provide Class “A” customer service, building rapport with residents and exceeding expectations
• Manage assigned staff, including work assignments, supervision, and direction
• Ensure prompt and efficient service by the maintenance team
• Partner with the Property Manager to adhere to budgets, forecast financials, and conduct reviews
• Develop multi-year capital project plans and manage their completion
• Oversee preventive maintenance programs for key asset systems: HVAC, fire protection, sprinkler suppression, retail kitchen hood systems, plumbing (sewer mains/structural building plumbing), sump pumps, vertical transportation, electrical switchgear distribution, natural gas generators, and ATS configuration/testing
• Manage renovations and new construction projects
• Participate in annual budget planning and vendor selection
• Perform regular site inspections to assess property condition, compliance, and administration
• Ensure timely completion of apartment turnovers and work orders
• Oversee contractor activities within the building
• Identify and remediate safety hazards to ensure a safe environment for staff and occupants
• Ensure compliance with all regulatory laws and guidelines related to building infrastructure
• Maintain infrastructure and compliance documentation, including up-to-date building drawings, single lines, and regulatory compliance records
• Perform other duties as assigned

Requirements

• High School Diploma
• Current Driver’s License
• EPA Section 608 Universal Certification
• Master Electrician and Plumbing certification preferred
• At least 10 years of residential maintenance experience
• At least 8 years of building facilities operation experience in luxury apartments
• Minimum of 5 years of supervisory experience as a senior engineer/technician or equivalent in facilities management
• Building automation systems experience required
• Proven experience providing excellent customer service
• Extensive knowledge of HVAC, electrical, and plumbing systems in multi-family housing and mid-to-large facility operations
• Exposure to budgeting and basic accounting
• Understanding of elevator maintenance, fire sprinkler/alarm systems, and high-rise buildings
• Proficiency with computers and relevant programs (Microsoft Office, Word, Excel, Outlook)
• Experience with Yardi preferred
• Excellent communication, leadership, and problem-solving skills
• Ability to work after hours, including on-call rotation
• High credibility, trustworthiness, and integrity
• Accountability and commitment to excellence
• Positive, can-do attitude with a focus on growth and innovation
• Customer-focused and results-oriented
• Commitment to continuous learning and development
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships in a team setting
• Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment
• Self-directed with minimal supervision required

Physical Demands & Work Environment

• Required to stand for long periods, walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach
• Push, pull, or lift up to 50 pounds
• Continuous repetitive motions
• Work under variable temperature conditions (extreme heat or cold)
• Work under variable noise levels, outdoors/indoors, around fumes, hazards, dust, mites, chemicals, and bio-hazards

Benefits

• Competitive salary with bonus potential
• Generous benefits package: Medical, Dental, Vision, 401K Match, Life Insurance
• Career development opportunities for advancement
• Annual professional development funds
• Employee perks and discounts
• Collaborative and friendly work environment