Large Loss Contents Property Adjuster - Field Estimating - Columbus, OH

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

About the role

As a Coordinated Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will be handling escalated claims files involving complex contents damage to ensure our customers receive the highest level of support and resolution for these claims.

Responsibilities

• Handle escalated claims files involving complex contents damage.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure and ALE adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.
• Live into Allstate’s Claims Culture by caring, empowering, and restoring, and accomplish that by being compassionate, clear, and a committed partner in each Property claim.
• Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, emails, and video chat with customers to help them through a fast, fair, and easy claims process, incorporating a specific approach to claim handling to offer the customer their preference of communication.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants, in accordance with all legal and business standard methodologies.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, while using sharp critical thinking skills.
• Protect the company financially by executing policies along policy agreements and keep a clear record of your work in a claims system.
• Ensure timely and accurate documentation is completed as you work on each claim.

Qualifications

Preferred Qualifications

• Reside in Columbus, OH area.
• 3+ years of previous experience handling property insurance claims preferred.
• Prior experience using estimating software like Xactimate for complex contents estimating.
• Value providing an effortless customer service experience.
• Enjoy the ability to work independently in the field or from your home office.
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Known for clear and professional communication – both written and verbal.

Required Qualifications

• Required to have a valid driver's license and willingness to travel as part of the job requirements.
• Residency within the posted location is mandatory for this role.

Training

The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work. Ongoing training opportunities for continuous improvement happen regularly on the job.

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for eligible remote employees.

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met, with mileage reimbursements for personal vehicle usage during work.

Pay

Compensation offered for this role is $62,000 - $117,000 and is based on experience and qualifications.

Schedule

Monday – Friday; 8 am - 5 pm with rotational weekend duty, Saturday or Sunday. This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Negotiation
• Time Management
• Working Independently
• Xactimate

Sign On Bonus

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.