Large Loss Property Adjuster - Field Estimating Dayton, OH

About the role

A day in the life of a Large Loss Field Property Adjuster, and what it takes to do the job!

Enjoy competitive compensation with a base salary + uncapped performance-based incentives.

Responsibilities

• Drive sales growth by engaging with interested prospective customers
• No cold calling—Connect through inbound calls and proactive outbound calls with active insurance shoppers
• Provide exceptional service to our policyholders by conducting on-site inspections, investigating coverage, preparing estimates, and settling claims promptly and efficiently
• Handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration
• Focus on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims
• Wear several hats that require a level of experience:
• The Customer Service Expert—live into Allstate’s Claims Culture by caring, empowering, and restoring, leading with empathy, always
• The Investigator—confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage
• The Effective Communicator—use phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process, incorporating a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress
• The Negotiator—evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, in accordance with all legal and business standard methodologies, incorporating tactics in handling challenging and complex situations
• The Problem Solver—utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills
• The Recorder—protect the company financially by executing policies along policy agreements, keeping a clear record of your work in a claims system you will be trained in, ensuring timely and accurate documentation is completed as you work on each claim

Qualifications

• 4 years’ previous experience as an outside adjuster is highly desired
• Experience handling claims with multiple trades and over $100,000 in losses
• Proficiency in using Xactimate and other relevant software for estimating
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements
• Excellent communication and interpersonal skills to provide exceptional customer service
• Ability to travel to customers' homes and handle virtual claims countrywide effectively
• Detail-oriented and organized, with a focus on delivering high-quality work
• This position is not available for California, Alaska, Hawaii or Puerto Rico residents

Required Qualifications

• Residency within the posted location is mandatory for this role
• Must be able to carry a 50-pound ladder and access roofs with up to a 6/12 pitch
• Valid driver's license and willingness to travel as part of the job requirements
• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply
• Residency within the posted location is mandatory for this role
• Must be able to carry a 50-pound ladder and access roofs with up to a 6/12 pitch
• Valid driver's license and willingness to travel as part of the job requirements
• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply

Benefits

• Competitive pay with needed support for continuous development and career advancement
• Flexibility in scheduling and a time off policy that helps support your work/life balance
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Time Management
• Working Independently
• Xactimate Estimating

Compensation

Compensation for this role ranges from $72,000 to $115,245 annually and is based on experience, qualifications, location, and internal equity.

Notice of Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. The Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.