Landscape Strategic Partnerships Manager

Key Responsibilities

• Client Relationship Management: Build and maintain strong partnerships with existing commercial clients through regular communication, property visits, and proactive service reviews.
• Quality Assurance: Conduct site walkthroughs and service audits to ensure field teams consistently meet company standards and client expectations.
• Account Growth: Identify opportunities for enhancements and additional services, including seasonal color, mulch, irrigation improvements, and drainage solutions.
• Issue Resolution: Respond promptly to client concerns, coordinate solutions, and maintain a high level of customer satisfaction and retention.

Qualifications And Skills

• Experience: 3–5 years of experience in commercial account management, business development, or sales, with a strong emphasis on client relationship building.
• Industry Knowledge: Experience in commercial landscaping, grounds maintenance, horticulture, irrigation, or a related service-based industry is strongly preferred.
• Technical Skills: Proficiency with CRM platforms, estimating tools, and Microsoft Office; experience with landscape software such as Aspire or similar platforms is a plus.
• Communication: Strong presentation, negotiation, and written communication skills, with the ability to build credibility and trust with clients.
• Licenses: Valid driver’s license and an acceptable driving record are required.