Lab Support Specialist (Phlebotomy) - Saratoga Hospital

About the role

We're seeking a dedicated Lab Support Specialist to join our team and help us deliver exceptional care to our patients and families. Key responsibilities include performing phlebotomy techniques, interpreting and transcribing physician orders, assisting in lab functions, and training new employees.

Responsibilities

• Recognize age-specific requirements and determine safe blood volumes.
• Work independently in various patient care settings including in-house, outpatient collection stations, Urgent Care/Emergency Department, Cath Lab, and medical imaging.
• Maintain patient safety by monitoring for adverse reactions and managing patient limitations such as post-mastectomy and dialysis access.
• Collect high-quality blood specimens in neonate infants, children, adolescents, adults, and the elderly, following proper procedures and equipment use.
• Accurately accession specimens into the Laboratory Information System and manage incoming specimens, ensuring compliance with laboratory requirements.
• Communicate effectively with technical staff and providers, ensuring accurate patient information is relayed.
• Travel to offsite patient locations, collect specimens, and communicate with physician practices regarding specimen collection, storage, and processing issues.
• Provide compassionate, patient-centered care aligned with Saratoga Hospital values and collaborate with interdisciplinary teams to enhance health, healing, and service excellence.
• Document care and support operations using hospital systems and tools, and continuously seek opportunities to improve processes and support patient and staff satisfaction.

Requirements

• High school diploma or GED.
• Prior phlebotomy experience preferred.
• Valid New York State driver’s license required.
• At least 21 years of age and approved to drive Saratoga Hospital vehicles.
• Certification or eligibility with a recognized board of registry recommended.
• Ability to organize priorities, multitask, and maintain composure in a fast-paced environment.
• Excellent customer service skills, integrity, friendliness, and compassion.
• Problem-solving skills, strong organizational and interpersonal abilities, and ability to work independently and as part of a team.
• Strong communication and teamwork skills.
• Commitment to providing patient-first, high-quality service and comfort working in a fast-paced, collaborative environment.

Qualifications

• Ability to organize and prioritize tasks.
• Experience with Microsoft Office products: Outlook, Word, Excel, and PowerPoint.
• Strong organizational and interpersonal skills.
• Flexibility to take initiative and embrace new opportunities for growth.

Skills

• Phlebotomy techniques.
• Interpreting and transcribing physician orders.
• Specimen accessioning and management.
• Effective communication and customer service.
• Time management and problem-solving skills.
• Teamwork and collaboration.

Benefits

• Comprehensive benefits package including medical, dental, retirement plans, tuition assistance, and wellness programs.
• Opportunities for professional growth within the Albany Med Health System.
• Flexible schedule and competitive pay range ($17.79 – $26.65 hourly).
• Located in the charming city of Saratoga Springs with access to outdoor recreation and cultural attractions.

Pay

$17.79 – $26.65 hourly, based on experience and qualifications.

Schedule

Day shift.