Laboratory Support Technician-Phlebotomy

Responsibilities

• Provides specimen processing for reference laboratory outreach patient testing, and initiates inpatient processing, requiring handling of patient specimens.
• Affords assistance to lab outpatients in the collection process of specimens for testing.
• Maintains oversight of patients during more complex lab test procedures and those being held for provider notification of test results.
• Utilizes the Lab and Mayo On-line test catalogs to ensure that the correct tests are ordered for providers and patients.
• Affords assistance to patients in the completion of Authorizations prior to release of test information.
• Initiates and resolves the problem patient specimen resolution process for the laboratory.
• Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department.
• Informs patients of potential denial by insurance, estimates appropriate costs, and obtains appropriate ABN or Insurance Waiver according to insurance.
• Adds modifiers and account notes as appropriate per regulations.
• Completes daily quality audits of the patient lab record.

Requirements

• Education: High School Diploma or equivalent required. Associate’s degree preferred.
• Experience: One (1) year of work experience required.
• Proficiency with Computer data entry functions required.
• Experience in lab registration, order entry and specimen processing as well as experience with medical necessity requirements preferred.

Qualifications

• If designated to drive, will be required to obtain OSHA Bio-Hazard Certification prior to transporting and maintain annually.
• Valid driver’s license when driving any vehicle for work-related reason required.