Laboratory Support Technician-Phlebotomy

Overview

UnityPoint Health – St. Luke's is seeking a full‑time Phlebotomy staff member to work nights (8:30 p.m. – 7:00 a.m.) on a 4‑day, 10‑hour shift schedule, rotating weekends and holidays. The role interfaces the laboratory with its Reference Laboratory and Hospital customers, handling complex patient registrations, billing, order entry, specimen processing, and result communication.

Schedule

Shift: Nights, 20:30‑07:00, 4 × 10‑hour shifts, rotating weekends & holidays. Full‑time (1.0 FTE).

Responsibilities

• Provides specimen processing for reference laboratory outreach patient testing, and initiates inpatient processing, requiring handling of patient specimens.
• Assists lab outpatients in the collection process of specimens for testing.
• Monitors patients during more complex lab test procedures and patients being held for provider notification of test results.
• Uses the Lab and Mayo On‑line test catalogs to ensure that the correct tests are ordered for providers and patients.
• Assists patients in the completion of authorizations prior to release of test information.
• Initiates and resolves the problem‑patient specimen resolution process for the laboratory.
• Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department.
• Informs patients of potential denial by insurance, estimates appropriate costs and obtains appropriate ABN or insurance waiver according to insurance.
• Adds modifiers and account notes as appropriate per regulations.
• Completes daily quality audits of the patient lab record.

Qualifications

• Education: High School Diploma or equivalent required; Associate’s degree preferred.
• Experience: One (1) year of work experience required; proficiency with computer data‑entry functions required. Experience in lab registration, order entry, specimen processing, and medical‑necessity requirements preferred.
• Licenses/Certifications: If designated to drive, must obtain OSHA Bio‑Hazard Certification prior to transporting and maintain it annually; valid driver’s license required for any work‑related vehicle use.

Benefits

• Paid time off
• Parental leave
• 401(k) matching
• Employee recognition program
• Dental, health, and vision insurance
• Paid holidays
• Short‑ and long‑term disability coverage
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance
• Culture of belonging with development and support opportunities