Lab Support Specialist II - Saratoga Hospital

About the role

We're seeking a dedicated Lab Support Specialist II to join our team and help deliver the high-quality, compassionate care our patients and families deserve. Key responsibilities include:

• Providing laboratory registration, preregistration, scheduling, requisition maintenance, and reference laboratory billing.
• Processing blood, cultures, and urine specimens, labeling samples, sorting and setting up batches of specimens, and performing send-out operations.
• Collecting blood samples for laboratory testing in various settings.
• Leading day-to-day activities in the absence of the department leader, managing inventory, and maintaining effective operations.
• Registering patient scripts, collecting demographic and insurance information, and inputting diagnosis codes.
• Scheduling phlebotomy services for outpatient locations, including home-draw services.
• Maintaining inventory control, preventing shortages, overstocked items, and expired materials.
• Communicating with patients, physician offices, floor staff, and reference laboratories through various means.
• Recognizing patient requirements, assessing adverse reactions, and determining medical emergencies.
• Obtaining blood specimens, maintaining specimen integrity, and processing them according to safety and storage requirements.
• Identifying diagnostic tests, processing laboratory charges, and performing point-of-care testing.
• Coordinating with other patient access teams to enhance the patient experience during specimen collection.
• Maintaining quality standards, providing training, and supporting organizational initiatives.
• Ensuring safety inspections, documenting findings, and recommending corrective actions.
• Maintaining customer service standards, fostering relationships, and resolving issues.
• Delivering compassionate, patient-centered care aligned with hospital values.
• Collaborating with interdisciplinary teams to support health, healing, and service excellence.
• Using hospital systems and tools to document care and support operations.
• Seeking opportunities to improve processes and support patient and staff satisfaction.

Requirements

Qualifications include:

• A high school diploma or equivalent.
• Six months of phlebotomy experience or an equivalent combination of education and experience.
• A bachelor’s degree in a related field may be considered in lieu of patient care experience.
• A valid New York State driver’s license is required.
• Must be at least 21 years old and approved to drive Saratoga Hospital vehicles for shifts requiring travel for offsite specimen collection.

Skills

Desired skills include:

• Strong communication and teamwork skills.
• Commitment to providing patient-first, high-quality service.
• Comfort working in a fast-paced, collaborative environment.

Benefits

Our comprehensive benefits package includes:

• Medical, dental, and retirement plans.
• Tuition assistance.
• Wellness programs.

Pay

$18.22 – $28.27 hourly, based on experience and qualifications.

Schedule

Days.