L2 Production Support Specialist with AWS

Do you want to take your career to the next level? CGI is looking for dedicated Production Support Specialists with a passion for solving business problems to join our team in Lafayette, Louisiana in a hybrid environment. At CGI, you will solve important business and technical problems as a full-time consultant serving local, enterprise clients. You'll be part of a team of dedicated professionals and make an impact with both internal and client partners.

About the role

CGI is seeking an experienced L2 Production Support Specialist with AWS to support and enhance cloud operations across a complex, multi-cloud environment. This role is responsible for designing, implementing, and supporting highly available, scalable, and secure cloud infrastructure while ensuring compliance with enterprise cloud governance standards. The position requires flexibility across multiple shift requirements, including day, night, weekends, holidays, and on-call support.

The ideal candidate will partner with development, infrastructure, and security teams to automate operational processes, implement Infrastructure as Code (IaC), improve observability, and strengthen platform reliability.

Responsibilities

• Monitor production environments
• Develop governance dashboards and compliance reporting
• Automate preventative and corrective controls
• Support incident response
• Drive continuous operational improvements across AWS and other cloud platforms

Requirements

• 2+ years of strong hands-on experience supporting production environments in AWS
• Solid understanding of AWS services including EC2, VPC, IAM, S3, Route 53, CloudWatch, CloudTrail, ELB, EBS, SQS, AMIs, and AWS CLI
• AWS certification is required for senior positions
• Experience implementing cloud governance frameworks, security controls, and compliance monitoring
• Ability to build automated dashboards, operational reports, and compliance metrics
• Strong scripting skills using Python, PowerShell, or Bash to automate operational tasks
• Experience with production support, incident management, root cause analysis, and on-call support
• Familiarity with monitoring and observability platforms such as CloudWatch, Splunk, Dynatrace, or OpenTelemetry
• Experience with AutoSys, RedHood, Apache Airflow, or other job management tools is preferred

Qualifications

• Bachelor’s degree in computer science, Information Systems, Information Technology, or a related technical discipline preferred

Pay

A reasonable estimate of the current compensation range for this role in the U.S. is $46,400 to $110,100.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and well-being programs

About CGI

Life at CGI is rooted in ownership, teamwork, respect, and belonging. As a CGI Partner, you’ll reach your full potential through:

• Ownership from day one, shaping the company’s strategy and direction
• Access to global capabilities to scale ideas and embrace new opportunities
• Support from leaders who care about your health, well-being, and career growth

CGI is one of the largest IT and business consulting services firms in the world.