L2 Production Support Specialist with AWS

At CGI, you will solve important business and technical problems as a full-time consultant serving local, enterprise clients. You'll be part of a team of dedicated people and make an impact with both internal and client partners. This position is located in Knoxville, Tennessee in a hybrid environment.

Responsibilities

• Design, implement, and support highly available, scalable, and secure cloud infrastructure while ensuring compliance with enterprise cloud governance standards.
• Monitor production environments, develop governance dashboards, and create compliance reporting.
• Automate operational processes, implement Infrastructure as Code (IaC), improve observability, and strengthen platform reliability.
• Automate preventative and corrective controls, support incident response, and drive continuous operational improvements across AWS and other cloud platforms.
• Partner with development, infrastructure, and security teams to enhance cloud operations.

Requirements

• 2+ years of strong hands-on experience supporting production environments in AWS.
• Solid understanding of AWS services including EC2, VPC, IAM, S3, Route 53, CloudWatch, CloudTrail, ELB, EBS, SQS, AMIs, and AWS CLI.
• AWS certification is required for senior positions.
• Experience implementing cloud governance frameworks, security controls, and compliance monitoring.
• Ability to build automated dashboards, operational reports, and compliance metrics.
• Strong scripting skills using Python, PowerShell, or Bash to automate operational tasks.
• Experience with production support, incident management, root cause analysis, and on-call support.
• Familiarity with monitoring and observability platforms such as CloudWatch, Splunk, Dynatrace, or OpenTelemetry.
• Experience with AutoSys, RedHood, Apache Airflow, or other job management tools is preferred.
• Bachelor’s degree in computer science, Information Systems, Information Technology, or a related technical discipline preferred.

This position may require working various shifts including day, night, weekends, holidays, and on-call support.

Pay

A reasonable estimate of the current range for this role in the U.S. is $46,400 to $110,100.

Benefits

• Competitive compensation.
• Comprehensive insurance options.
• Matching contributions through the 401(k) plan and the share purchase plan.
• Paid time off for vacation, holidays, and sick time.
• Paid parental leave.
• Learning opportunities and tuition assistance.
• Wellness and well-being programs.

CGI offers benefits to eligible professionals on their first day of employment. As owners, CGI partners actively shape the company’s strategy and direction, benefiting from collective success.