L2 Production Support Specialist with AWS

About the role

Do you want to take your career to the next level? CGI is looking for dedicated Production Support Specialists with a passion for solving business problems to join our team. At CGI, you will solve important business and technical problems as a full-time consultant serving local, enterprise clients. You'll be part of a team of dedicated people like yourself and make an impact with both internal and client partners. Consider joining CGI, a premier consulting firm that inspires personal and professional growth and values your ideas. This position is located in Dallas, Texas in a hybrid environment.

Responsibilities

• Designing, implementing, and supporting highly available, scalable, and secure cloud infrastructure while ensuring compliance with enterprise cloud governance standards.
• Partnering with development, infrastructure, and security teams to automate operational processes, implement Infrastructure as Code (IaC), improve observability, and strengthen platform reliability.
• Monitoring production environments.
• Developing governance dashboards and compliance reporting.
• Automating preventative and corrective controls.
• Supporting incident response.
• Driving continuous operational improvements across AWS and other cloud platforms.

Requirements

• 2+ years of strong hands-on experience supporting production environments in AWS.
• Solid understanding of AWS services including EC2, VPC, IAM, S3, Route 53, CloudWatch, CloudTrail, ELB, EBS, SQS, AMIs, and AWS CLI.
• AWS certification is required for senior positions.
• Experience implementing cloud governance frameworks, security controls, and compliance monitoring.
• Ability to build automated dashboards, operational reports, and compliance metrics.
• Strong scripting skills using Python, PowerShell, or Bash to automate operational tasks.
• Experience with production support, incident management, root cause analysis, and on-call support.
• Familiarity with monitoring and observability platforms such as CloudWatch, Splunk, Dynatrace, OpenTelemetry or similar tools.
• Experience with AutoSys, RedHood, Apache Airflow, or other job management is preferred.
• Bachelor’s degree in computer science, Information Systems, Information Technology, or a related technical discipline preferred.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

Pay

A reasonable estimate of the current range for this role in the U.S. is $46,400 to $110,100.

Schedule

This position will require different levels of experience as well as multiple shift requirements (day, night, weekends, holidays, on-call, etc.).