L2 Data Center Technician - W2 Only

About the role

Perform server firmware upgrades to ensure systems are running on the latest approved versions.

Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components.

Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities.

Provide hands-on support to network administrators for ad hoc requests involving servers or network switches.

Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness.

Responsibilities

• Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins.
• Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors.
• Configure server IP addresses and default access credentials in accordance with standard procedures.
• Rack & stack of servers, network devices, and storage equipment.
• Handle cabling (fiber & copper) including labeling and cable management.
• Support installation, relocation, and decommissioning of hardware.
• Perform physical inspections as requested or audits of servers, components.
• Monitor alerts from DC tools / dashboards, update tickets with accurate troubleshooting steps and status, maintain documentation, asset inventory, and audit records.
• Maintain accurate inventory records (asset tagging, tracking, updates).
• Manage spares inventory and ensure availability of critical components.
• Coincide hardware returns (RMA), dispatch, and logistics tracking.
• Ensure proper storage, labeling, and documentation of all assets.
• Conduct physical inspections as requested or audits of servers, components.
• Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow).
• Perform Basic Troubleshooting (L1 Triage) for Server hardware issues Network connectivity (Layer 1 checks).
• Escalate issues to L2/L3 teams with proper logs and updates.
• Act as hands & eyes support for remote engineers, execute tasks such as cable reseating, power cycling devices, console access setup, basic hardware replacement (as guided).
• Maintain compliance and adhere to ESD, safety, and PPE standards.
• Ensure readiness for audits and compliance checks.

Requirements

Basic Understanding Of Networking fundamentals (IP, switching, patching)

Server hardware components

Fiber & Ethernet cabling

Familiarity With Ticketing tools (ServiceNow or similar)

Basic console tools (SSH, Putty)

Qualifications

Years of Experience: 6.00