Data Center Technician 2

Responsibilities

• Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal.
• Answering customer phone calls and emails within a timely and professional manner.
• Ability to complete installation, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
• Monitor, assist and/or resolve troubleshooting technical issues and alarms with DataBank Infrastructure.
• Comfortable with following ERP and Escalating to on-call staff or engineering support staff as necessary in a fast-paced data center environment.
• Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
• Accurately capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted timely.
• Maintaining facility cleanliness and “Tour Readiness” at all times.
• Candidate will be added to the Market’s on-call rotation, based on Market needs.
• Assist as needed with readings of equipment draw/customer audits.
• Maintain accurate inventory of work tools, test equipment, and devices.
• Knowledge of all PR/CSP/CP processes to process vendor payment in a timely manner.
• Assist other departments to facilitate Customer and/or auditor tours.
• Support of all Vendor Maintenance Activities within Data Center?

Qualifications

• High school diploma required.
• Previous NOC/SOC/IOC experience and/or data center experience preferred.
• College degree in related discipline preferred.
• 2-4 years of experience or demonstrated ability to meet these responsibilities/qualifications.
• Responsibility and dependability are a must.
• Candidates must have reliable transportation.
• Trustworthy and ability to work honestly with little or no supervision, if necessary.
• Strong written and verbal communication skills.
• Ability to learn quickly and apply new knowledge and skills immediately.
• Ability to assess situations and escalate properly, following internal procedures.
• Knowledge of Windows operating systems both pc and server side.
• Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus.
• Must be able to lift a minimum of 50 lbs.
• Familiarity with DS1, DS3, Ethernet and fiber circuits are a plus.
• Must have ability to install and neatly manage copper, coaxial, Cat5/6, fiber and other network cable/connector types.
• Basic knowledge of switches, firewalls and managed storage are a plus.