L2 Datacenter Technician

Overview

• Data Center Operations
• Perform rack, stack of servers, network devices, and storage equipment
• Handle cabling (fiber & copper) including labeling and cable management
• Support installation, relocation, and decommissioning of hardware
• Hardware & Inventory Management
• Receive and verify hardware shipments against purchase orders / delivery notes
• Perform physical inspection of equipment for damages upon arrival
• Maintain accurate inventory records (asset tagging, tracking, updates)
• Manage spares inventory and ensure availability of critical components
• Cook up hardware returns (RMA), dispatch, and logistics tracking
• Ensure proper storage, labeling, and documentation of all assets
• Incident & Request Handling
• Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
• Perform basic troubleshooting (L1 triage) for: Server hardware issues, Network connectivity (Layer 1 checks)
• Escalate issues to L2/L3 teams with proper logs and updates
• Remote Hands Support
• Act as hands & eyes support for remote engineers
• Execute tasks such as: Cable reseating, Power cycling devices, Console access setup, Basic hardware replacement (as guided)
• Monitoring & Reporting
• Maintain documentation, asset inventory, and audit records
• Monitor alerts from DC tools / dashboards
• Update tickets with accurate troubleshooting steps and status
• Compliance & Safety
• Follow data center security and access protocols
• Adhere to ESD, safety, and PPE standards
• Ensure readiness for audits and compliance checks

Required Skills

• Technical Skills
• Basic understanding of: Networking fundamentals (IP, switching, patching)
• Server hardware components
• Fiber & Ethernet cabling
• Familiarity with: Ticketing tools (ServiceNow or similar)
• Basic console tools (SSH, Putty)
• Soft Skills
• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Comfortable working in a 24×7 shift environment
• Attention to detail and documentation accuracy

Pay

Not specified

Schedule

Not specified