L&I Program Support Supervisor 2

About the Role

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability.

Ready for the next step in your career? Our Program Support Specialist 2 supervises Mail Services staff and keeps L&I’s mail room running smoothly. In this role you’ll be the agency’s subject matter expert related to Mail Services, provides information and direct coordination with internal and external stakeholders, customers and service providers. As the Program Support Supervisor 2 for the Mail Services Program of Administrative Services, you’ll contribute towards L&I’s mission to "Keep Washington safe and Working".

Responsibilities

• Supervise support staff, coordinate and assist with day to day unit operations.
• Place top priority toward quality, accuracy, and customer service timelines.
• Use independent judgement to accomplish assignments and resolve issues.
• Responsible for performance evaluations, corrective action, hiring and training of staff.
• Plan and prioritize work to meet both internal and external customer expectations.
• Serve as the primary point of contact and subject matter expert within the agency regarding Mail Services questions, informational requests, or service inquiries.
• Set/measure performance standards and assigns work.
• Assist in the development, implementation, and compliance of agency mail management policies and procedures.
• Active supervision of all aspects of the L&I mailroom to include staff performance, customer commitments, organization of the work floor, and more.
• Ensure policies, procedures, and quality control measures are in place and being met.
• Act as a liaison between the agency and Consolidated Mail Services.
• Development and modification (update) of existing work methods, procedures, and/or strategies to resolve issues and streamline processes.

Required Qualifications

• High school graduation or equivalent AND three years’ experience in the program specialty. This could include working in a mailroom or another type of logistics and/or production atmosphere. OR equivalent education/experience.
• Must be able to frequently move and lift up to 60 pounds and occasionally move and/or lift up to 150 pounds using a hand cart and/or other authorized equipment.
• Experience in coaching, motivating, teaching and leading co-workers.
• Excellent customer service skills; flexibility regarding work assignments; ability to communicate with and assist a wide variety of individuals (internal staff, general public, business professionals).
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Desired Qualifications

• Proficient with Microsoft Office suite to include SharePoint, Excel, Word and Outlook.
• Experience with Continuous Improvement methodologies such as Lean, Six Sigma.

Additional Information

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers.

For this position, telework is not permitted during training and is permitted on occasion after training has been completed. The assigned duty station for this position is Tumwater, Washington. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

This position is represented by the Washington Federation of State Employees (WFSE).

Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

This response is AI-generated, for reference only.