Program Supervisor 2

About the role

Lutheran Community Services NW (LCSNW) is a non‑profit serving Washington, Oregon, and Idaho with health, justice, and hope services for individuals of all ages and backgrounds. As a Victim Advocate you will support primary and secondary survivors of crime, provide crisis intervention, and deliver medical and legal advocacy in collaboration with criminal and civil justice providers and community partners.

Responsibilities

• Provide support, crisis intervention, and general, medical, and legal advocacy for primary and/or secondary survivors of crime.
• Inform and refer survivors to resources and wrap‑around support to enable informed, empowered decisions.
• Supervise a team of Victim Advocates and interns, handling employment decisions, goal setting, and performance management.
• Foster collaboration with team members and community providers to deliver culturally appropriate services, especially for BIPOC, refugee, and immigrant populations.
• Maintain compliance with program documentation, legal system dictates, accreditation, and training standards.
• Provide phone coverage and crisis response on designated shifts, secure replacements as needed, and fill in for team members.
• Medical advocacy: inform survivors of rights in medical settings, assist with decision‑making, support during exams/appointments, and guide on Crime Victim Compensation.
• Legal advocacy: assist with reporting decisions, inform about rights in legal settings, explain criminal and civil processes, prepare survivors for hearings, support during interviews/trials, and help obtain protection orders.
• Travel between worksites regularly; maintain a valid driver’s license, auto insurance, and clear motor vehicle records.
• Work in various settings including LCSNW offices, partner agencies, community‑based locations, and faith‑based sites such as churches.
• Complete tasks in a low‑noise environment, with periods of stationary activity and periods of increased physical activity.

Requirements

• Minimum 2 years of related or professional experience.
• High school diploma or equivalent; substantial relevant experience may substitute for a degree.
• Victim Advocacy training required upon hire (provided by LCSNW).
• Fluency in spoken and written English.
• Basic proficiency with Google Suite, Microsoft 365, and case‑management software.
• Valid driver’s license, auto insurance, and clear motor vehicle records.
• Standard LCSNW criminal clearance, including national sex offender, WSP and/or ORCHARDS checks.

Skills and Attributes

• Trauma‑informed approach with resilience, self‑regulation, and awareness.
• Ability to work effectively in a diverse, multicultural environment.
• Strong collaboration skills with cross‑functional teams to enhance end‑user experiences.
• Capability to perform tasks in both in‑person and technology‑mediated settings.
• Adaptability to low‑noise environments and periods of both stationary and physical activity.

Benefits

• 37.5‑hour work week to support work/life balance.
• Medical, dental, vision, and prescription coverage for you and your loved ones.
• Employer‑paid short‑ and long‑term disability insurance.
• Life insurance coverage at no cost.
• Up to 2 weeks of vacation in the first year (based on hours worked).
• Up to 2 weeks of sick leave (based on hours worked).
• 12 paid agency‑recognized holidays plus 2 floating holidays.
• 403(b) retirement plan with employer matching (eligibility applies).
• Employee Assistance Program (EAP) for you and your family.
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status.