L&D Facilitation Officer - Learning & Development

Summary

The position is hybrid, with employees working both remotely and in the office on a formalized schedule. Consideration for location will be Frankfort Main, Frankfort, KY.

Essential Duties And Responsibilities

• Coordinates, schedules, and delivers new-hire training, cross-training, and follow-up training as needed for employees.
• Assembles training materials, sends communications to supervisors, reserves and sets up training rooms, orders refreshments/lunches, pays invoices, and completes evaluations.
• Aids in the coordination, scheduling, train-the-trainer, and delivery of new offerings courses, including creating and assembling training materials.
• Enhances current training courses by cutting costs, refreshing content, and providing feedback.
• Maintains an understanding of new product launches affecting the organization and educates oneself to deliver training effectively.
• Records and maintains classroom/workshop attendance records and completed "task" assignments in the online Learning Management System, and provides reports for management.
• Evaluates and follows up on employees completing training programs and reports to management.
• Conducts follow-up training upon special requests and documents results.
• Acts in an advisory role to new hire participants, conducting weekly check-ins, reviewing eLearning progress, and developing plans with new hires to ensure they stay on track.
• Maintains local training facilities, including equipment and supplies.
• Participates in ongoing development opportunities to research, increase, and improve knowledge of training industry, tools, and technology.
• Trains and advises new employees to understand WesBanco’s culture and the importance of their role within the department and bank.
• Demonstrates and models WesBanco’s pledge values and fosters positive attitudes among employees to promote high engagement during training.
• Maintains and submits to supervisor updates and statuses of assigned projects and tasks.
• Performs other related duties as assigned or requested.

Other Requirements

• Ability to travel monthly, including several night stays and occasional one-week stays.
• Valid driver's license and use of personal automobile required.
• Willingness to work flexible hours.
• Professional image and positive attitude required.
• Self-starter and self-motivated.
• Knowledge or ability to learn bank products and services required.
• Interpersonal skills to work closely with supervisors and staff in banking areas.
• Clear, concise, and effective written and oral communication skills required.
• Strong organizational and planning skills.
• Strong analytical skills.
• Ability to multitask.
• Flexibility with work schedule.
• Proficiency in using the PC and Microsoft Office products.
• Familiarity with AV equipment setup and use.
• Problem-solving and adaptability skills.
• Reading, analyzing, and interpreting business periodicals, professional journals, technical procedures, and governmental regulations.
• Writing reports, business correspondence, and procedure manuals.
• Effective presentation skills to groups of individuals.

Required Education and Experience

• Associate’s Degree in a related field of study or 3 years of related experience or equivalent combination of both education and experience required.
• Experience in training curriculum development or course design and/or facilitation preferred.
• Banking product knowledge, preferably in Retail Banking, and Consumer Lending and Commercial Lending a plus.