L&D Facilitation Officer - Learning & Development

Summary

The position is hybrid, with employees working both remotely and in the office on a formalized schedule. Location consideration includes Bank Plaza - Wheeling, WV.

Essential Duties And Responsibilities

• Coordinates, schedules, and delivers new-hire training, cross-training, and follow-up training as needed for employees.
• Assembles training materials, sends communications to supervisors, reserves and sets up training rooms, orders refreshments/lunches, pays invoices, and completes evaluations.
• Aids in the coordination, scheduling, train-the-trainer, and delivery of new offerings courses, including creating and assembling training materials.
• Enhances current training courses by cutting costs, refreshing content, and providing feedback.
• Maintains awareness of new product launches affecting the organization and educates oneself to deliver training effectively.
• Records and maintains classroom/workshop attendance records and completed "task" assignments in the online Learning Management System, and provides reports for management.
• Evaluates and follows up on employees completing training programs and reports to management.
• Conducts follow-up training upon special requests and documents results.
• Acts in an advisory role to new hire participants, including weekly check-ins, reviewing eLearning progress, helping new hires deepen their understanding of topics, and developing a plan with new hires to ensure they stay on track.
• Maintains local training facilities, including equipment and supplies.
• Participates in ongoing development opportunities to research, increase, and improve knowledge of training industry, tools, and technology.
• Trains and advises new employees to gain an understanding of WesBanco’s culture and the importance of their role in the department and bank as a whole.
• Demonstrates and models WesBanco’s pledge values and generates positive attitudes in employees to promote high engagement during training.
• Maintains and submits to supervisor updates and statuses of assigned projects and tasks.
• Performs other related duties as assigned or requested.

Other Requirements

• Ability to travel monthly, which could include several night stays, and on occasion, up to one week at a time.
• A valid driver's license and use of personal automobile are required.
• Willingness to work flexible hours.
• Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
• Possess clear, concise, and effective written and oral communication skills.
• Willingness to work as part of a team.
• Ability to maintain confidentiality.
• Strong organization and planning skills.
• Strong analytical skills.
• Ability to multitask.
• Flexibility with work schedule.
• Skills at using the PC and being familiar with Microsoft Office products.
• Familiarity with setup and use of AV equipment - including projectors, microphones, screens, speakers, and cables and adaptors.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Required Education and Experience

• A minimum of an Associate’s Degree in a related field of study or 3 years of related experience, or an equivalent combination of both education and experience.
• Experience in training curriculum development or course design and/or facilitation is preferred.
• Banking product knowledge, preferably in Retail Banking, is required. Consumer Lending and Commercial Lending experience is a plus.
• Experience presenting to groups of individuals is preferred.

Travel Requirements

This position requires up to 50% travel within the regional WesBanco market(s), including the possibility of traveling away from home up to a week at a time.