L&D Facilitation Officer - Learning & Development

Summary

The position is hybrid, with employees working both remotely and in the office on a formalized schedule. Location consideration is for Defiance Main, Defiance, OH.

Essential Duties And Responsibilities

• Coordinates, schedules, and delivers new-hire training, cross-training, and follow-up training as needed for employees.
• Assembles training materials, sends communications to supervisors, reserves and sets up training rooms, orders refreshments/lunch, pays invoices, and completes evaluations.
• Aids in the coordination, scheduling, train-the-trainer, and delivery of new offerings courses, including creating and assembling training materials.
• Enhances current training courses by cutting costs, refreshing content, and providing feedback.
• Maintains awareness of new product launches affecting the organization and educates oneself to deliver training effectively.
• Records and maintains classroom/workshop attendance records and completed "task" assignments in the online Learning Management System, and provides reports for management.
• Evaluates and follows up on employees completing training programs and reports to management.
• Conducts follow-up training upon special requests and documents results.
• Acts in an advisory role to new hire participants, conducting weekly check-ins, reviewing eLearning progress, and developing a plan with the new hire to ensure they stay on track.
• Maintains local training facilities, including equipment and supplies.
• Participates in ongoing development opportunities to research, increase, and improve knowledge of training industry, tools, and technology.
• Trains and advises new employees to understand WesBanco’s culture and the role they play in the department and bank as a whole.
• Demonstrates and models WesBanco’s pledge values and promotes high engagement during training.
• Maintains and submits updates and statuses of assigned projects and tasks to supervisor.
• Performs other related duties as assigned or requested.

Other Requirements

• Ability to travel monthly, including several night stays and occasionally up to one week at a time.
• A valid driver's license and use of personal automobile required.
• Willingness to work flexible hours.
• Professional image, positive attitude, and willingness to work closely with supervisors and staff at all levels in banking areas.
• Clear, concise, and effective written and oral communication skills.
• Strong organization and planning skills.
• Strong analytical skills.
• Ability to multitask.
• Flexibility with work schedule.
• Proficiency in using the PC and Microsoft Office products.
• Familiarity with AV equipment setup and use.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from groups of managers, clients, customers, and the general public.

Required Qualifications

• Associate’s Degree in a related field of study or 3 years of related experience or equivalent combination of both education and experience required.
• Experience in training curriculum development or course design and/or facilitation preferred.
• Banking product knowledge, preferably in Retail Banking. Consumer Lending and Commercial Lending a plus.
• Experience presenting to groups of individuals preferred.