Knowledge Manager - Senior

This position is pending a contract award and requires an active TS/Sensitive Compartmental Information (SCI) clearance with the ability to obtain a Counterintelligence Polygraph. It is restricted to U.S. citizens or legal permanent residents who can provide documentation of their status.

About the Role

Cherokee Strategic Edge is seeking a Knowledge Manager to support USSOCOM. The Knowledge Manager leads business process development by designing, implementing, and optimizing knowledge management systems that enhance data operations.

Responsibilities

• Support the creation, testing, migration, documentation, maintenance, and daily operation of customer record-keeping and data management.
• Develop and execute a comprehensive KM strategy, coordinate resources (tools and data), and manage hardware and software requirements.
• Manage and maintain email distribution lists and Active Directory.
• Design, implement, and administer the organization's knowledge management platforms (e.g., SharePoint sites, wikis, intranets, databases).
• Develop and manage the information architecture and taxonomy (i.e., the structure and tagging system) to ensure content is organized logically and easily searchable.
• Oversee the content lifecycle by ensuring information is reviewed, updated for accuracy and relevance, and properly archived or deleted when obsolete.
• Train and onboard employees on how to use knowledge management tools and adhere to established processes.
• Act as a champion for a knowledge-sharing culture, advocating for the benefits and encouraging participation across all departments.
• Analyze user feedback and platform analytics to identify pain points, improve the user experience, and guide future KM developments.
• Perform other job-related duties as assigned.

Requirements

• Current TS/SCI clearance with the ability to obtain a Counterintelligence polygraph.
• Must pass pre-employment qualifications of Cherokee Federal.

Skills & Qualifications

• Experience managing and maintaining email distribution lists and Active Directory.
• Experience designing, implementing, and administering knowledge management platforms (e.g., SharePoint sites, wikis, intranets, databases).
• Ability to develop and manage information architecture and taxonomy.
• Experience overseeing the content lifecycle, including review, update, and archival processes.
• Experience training and onboarding employees on knowledge management tools and processes.
• Ability to analyze user feedback and platform analytics to improve user experience.

Benefits

• Medical, Dental, and Vision coverage.
• 401K retirement plan.
• Other possible benefits as provided.

Benefits are subject to change with or without notice.

Pay

Pay commensurate with experience.

About the Company

Cherokee Strategic Edge (CSE) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs focus on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. Cherokee Federal is a military-friendly employer, and veterans and active military transitioning to civilian status are encouraged to apply.