Knowledge Management Specialist-Plano

About the role

Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise content standards.

Responsibilities

• Assess existing content through inventories, audits, and gap analysis to identify opportunities to improve quality, relevance, and usability.
• Apply taxonomy, metadata, ownership, review cadence, version control, naming standards, and lifecycle practices to keep knowledge assets organized, current, and easy to find.
• Work with SMEs to turn complex or fragmented information into clear QRGs, SOPs, training materials, and support content employees can use with confidence.
• Act as a trusted partner for stakeholders, content owners, and SharePoint site owners.
• Lead training, office hours, onboarding, guidance, and customer support for users, SMEs, and content contributors (including monthly training sessions).
• Help teams keep site content accurate and current while coordinating escalation for platform defects, enhancement requests, or code changes as needed.
• Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures.
• Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories.
• Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback.
• Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences.
• Use user-centered design principles to improve site navigation, information architecture, content discovery, and content placement.

Requirements

• Bachelor’s Degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics or equivalent experience OR 5 years with Knowledge Management experience.
• 3–5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.
• Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings.
• Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices.
• Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability.
• Strong communication, proactiveness, facilitation, stakeholder management, organization, prioritization, and customer support skills.

Preferred Qualifications

• Experience with Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search, or search analytics.
• Familiarity with accessibility standards, UX practices, content design methods, and user-centered design principles.
• Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership.