Knowledge Management Specialist

Supports a government organization by integrating knowledge management, communications, SharePoint administration, and business process automation functions. This role ensures critical organizational information is captured, organized, maintained, and accessible while developing digital solutions that improve operational efficiency and collaboration. The position serves as a key contributor to office operations through development of reports, briefings, executive communications, and knowledge-sharing resources that support leadership decision-making.

Responsibilities

• Support leadership and the Knowledge Management Lead with internal office operations, organizational communications, and administrative processes.
• Draft, review, edit, and coordinate reports, newsletters, memorandums, executive briefings, and other communication products.
• Analyze, track, consolidate, and respond to internal and external inquiries while ensuring timely completion of assigned actions.
• Plan, coordinate, and execute meetings, ceremonies, events, and organizational engagements, including development of agendas, briefing materials, and supporting documentation.
• Execute knowledge management processes to ensure organizational information is captured, organized, stored, and readily accessible to authorized users.
• Maintain and update standard operating procedures (SOPs), process maps, workflow documentation, and knowledge management guidance materials.
• Develop, configure, and maintain SharePoint Online sites and Microsoft Teams environments, including permissions, content organization, and site governance.
• Enhance SharePoint user experience through implementation of HTML, CSS, JSON, and platform customization techniques.
• Design and develop Microsoft Power Apps, Power Automate workflows, and Power BI dashboards to improve business processes, automate manual activities, and provide actionable performance metrics.
• Monitor platform utilization, user engagement, data quality, and system performance while recommending improvements that support mission effectiveness.
• Other duties as assigned in support of mission and business requirements.

Requirements

• Active Secret Clearance
• Bachelor’s degree in Information Technology, Business Administration, Communications, or a related field.
• Minimum of three (3) years of hands-on experience administering Microsoft SharePoint Online environments and developing solutions using Microsoft Power Apps, Power Automate, and Power BI.
• Experience developing and maintaining organizational SOPs, process documentation, or knowledge management artifacts.
• Experience supporting U.S. Army, federal government, or Department of War organizations through information management, collaboration, or business process improvement initiatives.
• Proficiency with SharePoint Online site configuration, permissions management, and content administration.

Preferred Qualifications

• Experience supporting Army acquisition programs or related federal acquisition organizations.
• Experience implementing enterprise knowledge management frameworks and governance processes.
• Experience customizing SharePoint Online using HTML, CSS, and JSON.
• Microsoft Power Platform, Power BI, or SharePoint-related certifications.
• Experience developing executive-level dashboards and performance reporting solutions.