Knowledge Management Specialist

About the Role

CACI is seeking a Knowledge Management Specialist for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach.

Responsibilities

• Provides technical/management leadership for KMP development across global enterprise
• Establishes enterprise KBA development strategy conducting semi-annual reviews with stakeholders coordinating updates
• Establishes enterprise SOP development strategy aligning with ITIL framework and Department standards
• Directs technical documentation strategy maintaining enterprise architecture and data flow documentation
• Establishes training and user enablement strategy implementing self-help initiatives to improve user autonomy
• Directs KM repository management ensuring compliance with Federal Paperwork Reduction Act integrating with operational tools
• Establishes website management strategy ensuring collaboration, content management, records management, and business process management
• Provides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffing

Required Qualifications

• BA/BS + 13 years of relevant experience; equivalencies considered
• Active Secret clearance
• Extensive experience developing and leading enterprise Knowledge Management (KM) programs, strategies, governance frameworks, and processes within complex IT environments
• Demonstrated experience managing the knowledge lifecycle, including creation, validation, approval, publication, maintenance, review, retirement, and continuous improvement of knowledge content
• Experience developing and governing Knowledge Base Articles (KBAs), Standard Operating Procedures (SOPs), technical documentation, and self-service content using established standards and templates
• Experience implementing ITIL-aligned Knowledge Management practices and integrating KM with Incident, Problem, Change, Service Request, and Service Desk operations
• Experience managing enterprise knowledge repositories, collaboration platforms, content management systems, and/or ITSM knowledge platforms
• Demonstrated experience developing self-service and user enablement strategies designed to improve knowledge accessibility, reduce support demand, and increase user autonomy
• Experience establishing KM metrics and performance measures to assess content quality, utilization, effectiveness, knowledge gaps, and continuous improvement opportunities
• Strong stakeholder engagement and communication skills with demonstrated ability to drive knowledge-sharing, governance, adoption, and collaboration across technical and business teams

Desired Qualifications

• Prior experience supporting federal agencies, especially the Department of State
• Experience supporting large-scale, geographically dispersed or global enterprise IT environments
• Experience with ServiceNow Knowledge Management, SharePoint, or comparable enterprise KM/content management platforms
• Familiarity with Federal records management, information governance, and documentation requirements
• ITIL, Knowledge-Centered Service (KCS), ServiceNow, or related KM certification