Knowledge Management Specialist

About the role

The Department of Public Health (DPH) is seeking a dynamic individual to respond to staff SharePoint challenges, standardize processes, and enhance tools and resources for SharePoint, Teams, and OneDrive support, including the department-wide Intranet, called DPH InfoHub. This contracted position will support the DPH Technology Operations team and may include other Microsoft support responsibilities as needed.

Responsibilities

• Administer the DPH InfoHub and the SharePoint pages for the Technology Operations team.
• Assist with creating and maintaining SharePoint sites, Teams workspaces, channels, and file libraries.
• Create and curate learning resources for SharePoint, Teams, OneDrive document management strategy and organization, and accessibility planning and testing.
• Assist in the DPH migration from server-based shared drives to a cloud-based SharePoint document management platform.
• Develop user guides, quick reference materials, FAQs, checklists, and training content.
• Assist with document conversion, migration, formatting, cleanup, and organization.
• Support accessibility readiness through checklists, training materials, and basic review workflows.
• Create and maintain project spaces, document libraries, templates, and resource repositories.
• Support staff education on file organization, collaboration tools, and accessibility practices.
• Help maintain consistent project documentation, naming conventions, and knowledge-sharing resources.
• Publish and share project management resources through appropriate collaboration platforms.

Qualifications

• Ability to interpret and explain technical language to non-technical audiences.
• Experience in the development of SharePoint pages and SharePoint Intranet administration.
• Ability to write concisely, express thoughts clearly, and develop ideas in logical sequence.
• Skilled in following written and oral instructions in a precise and understandable manner.
• Ability to adjust to varying or changing situations to meet emergency or changing program requirements.
• Established high standards for accuracy and attention to detail.
• Experience in managing content migration from a server to the cloud.
• Experience using MS Power Automate for workflow automation.
• Demonstrated ability to multi-task, work under pressure, and perform a variety of tasks in a fast-paced, deadline-driven environment.
• Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff.
• Proficiency with Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams.

Schedule

Contract period: Hire through November 30, 2027. Contracts are renewable, subject to Department approval, performance, and allocation of funds. All employees will be paid on a biweekly basis and must have direct deposit.

Benefits

Sick leave accruals are available. Other benefits are not provided for this contracted position.

About the Department

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high-quality public health and healthcare services, and to promote wellness and health equity for all people in the Commonwealth. DPH coordinates programs and policies to address specific diseases and conditions, offers services to vulnerable populations, develops and enforces regulations to support public health, licenses health professionals and facilities, operates the state laboratory and public health hospitals, monitors health status, and manages vital records. Learn more about our work.

Pre-offer process includes a criminal background check and verification of education, licensure, and certifications.