Knowledge Management Specialist

About the role

Johnson & Johnson Innovative Medicine is seeking a Knowledge Management Specialist to support the development, revision, and implementation of Standard Operating Procedures (SOPs) and develop technical training solutions to maintain operational compliance and capability.

Responsibilities

• Develop, revise, and finalize SOPs to meet regulatory and internal standards; create new SOPs where required.
• Handle SOP revision schedules and ensure timely implementation in line with regulatory requirements.
• Create, develop, and deliver technical, on-the-job, and curriculum-based training programs that support operational and compliance needs.
• Identify training gaps through assessments, audits, and performance reviews; produce targeted training plans and remediation.
• Monitor and evaluate training efficiency and staff proficiency; iterate programs for continuous improvement.
• Define, track, and report training KPIs; develop dashboards and visualizations to communicate performance and trends.
• Support EMFA in the development and execution of Organizational Change Strategy plans (e.g. EMFA Projects), including team member engagement, risk mitigation, and implementation oversight.
• Collaborate cross-functionally to prioritize training and change initiatives based on site objectives and risk assessments.
• Support audit readiness and inspections related to SOPs, training, and change activities.
• Build internal capability by designing training initiatives aligned with site priorities and strategic goals.
• Maintain awareness of industry guidelines, regulatory updates, and modern training methodologies and apply them to program improvements.
• Support investigations and CAPA activities by providing training-related root-cause analysis and corrective action verification.
• Ensure training and SOP documentation practices meet data integrity and record-retention requirements.

Requirements

• Education: Bachelor’s degree or equivalent experience in Life Sciences, Engineering, Business, or related field.
• Required Experience and Skills:
  • Minimum 3 years of GxP-regulated experience (biopharmaceutical, cell therapy a plus), with shown experience in SOP management, technical training, or organizational change is a must.
  • Showed knowledge of regulatory requirements related to SOPs, training and organizational change.
  • Experience supporting change initiatives in regulated environments and familiarity with organizational change methodologies.
  • Strong technical writing skills for clear, concise SOPs, training materials, and change documentation.
  • Analytical approach with proficiency in data analysis, KPI development, and dashboarding (Power BI or similar).
  • Strong project management, interpersonal, and prioritization skills.
  • Excellent communication, facilitation, and social skills with the ability to influence cross-functional team members.
  • Resilient, adaptable, and proactive in a fast-paced, regulated environment.
  • Problem-solving capability: certifications in problem-solving methodologies (e.g., Lean Sigma Green/Black Belt) are a plus.
• Preferred Experience with document control and training management systems.

Qualifications

• May require up to 10% domestic travel.
• Primarily office-based work for training development and documentation; standing/walking required for training delivery and facility walkthroughs.

Benefits

Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits