Knowledge Management Specialist

Role Summary

We are seeking an experienced Learning Manager to establish and sustain a comprehensive learning program focused on DPR Sales and Marketing Technologies. Under the direction of the DPR ETS Get Work Team Lead, this role will be responsible for creating learning programs for Sales and Marketing employees.

Responsibilities

• Partner with cross-functional teams to design and optimize existing documentation into a single source of truth
• Maintain the technologies training library of content on a regular basis to ensure current best practices are accessible
• Translate technical documentation into digestible content for end users in partnership with subject matter experts from the business and/or technology owners
• Create coursework that supports ETS Technologies with multiple audiences including but not limited to DPR’s Family of Companies and Sales Enablement teams
• Design and create metadata structures, templates, and governance models that make process information easy to maintain and find
• Integrate the technologies training library with existing CRM and other ETS Get Work Applications to create seamless access to relevant information
• Establish governance workflows for process creation, review, and approval
• Build contributor guidelines and train employees on how to submit or update content
• Collaborate with System Admins to promote consistent use of the library and knowledge resources through training, onboarding, and communication
• Measure content usage and incorporate employee feedback to identify improvements and drive continuous adoption of knowledge resources
• Serve as the primary liaison to DPR’s Knowledge Management and L&D teams for system alignment, governance practices, and cross-company integration opportunities

Requirements

• Education: Associate’s degree in Library Science, Information Science, Education or a related technical field. Desired: Bachelor’s degree in Library Science, Information Science, Education or a related technical field.
• Experience: 3+ years of experience in knowledge management, operations systems, instructional design, process documentation, or related disciplines. Experience collaborating with diverse stakeholders, leadership, end users and external vendors. Experience administering or maintaining content in enterprise platforms (e.g., SharePoint, ServiceNow, WalkMe, WorkDay or similar).
• Knowledge & Experience: Experience designing or implementing process documentation standards, including templates, workflows, and review cycles. Excellent organizational skills to manage and maintain large collections. Ability to conduct regular audits and updates. Strong understanding of business processes and workflows as they relate to enterprise and business applications.

Work Conditions

• Prolonged periods of sitting and/or standing at a computer screen. Must be able to sit or stand for long periods of time.
• Occasional domestic travel, via airplane, will be required for meetings.
• This is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local DPR office is required.