Kingsville Grocery - Stock Controller - Full time

About the Role

As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. This role offers the opportunity to learn about multiple products and departments across the store and lead a team, serving as a building block for career growth at H-E-B.

Responsibilities

• Management / Training:
  • Carry the leadership baton in the absence of the Department Manager; work nights or the opposite shift of the Manager.
  • Lead the overnight stocking team, including delegating and directing work, motivating Partners, and holding the team accountable for meeting expectations.
  • Manage conflict or escalate to the appropriate Leader.
  • Communicate the "state of the team" (performance, operations, morale, department needs, inventory) to the Department Manager and Leader; may provide formal input on Partner performance.
  • Coach and develop Partners; assist with new hire onboarding and training.
  • Provide input on writing schedules; report on overnight time and attendance.
  • Lead the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality).
  • Use technology and data to manage inventory and in-stocks.
  • Comply with departmental SOPs and store operating procedures; ensure other Partners comply.
  • Ensure compliance with inventory management SOPs and processes (e.g., MSI/MSR/scan full case backstock).
  • Lead and train on 100% in-stocks, rotation, and fully-filled displays.
  • Communicate with DSD vendors.
  • Load, unload, and move heavy, bulky products.
  • Perform Night Stocker duties.
• Customer Service:
  • Provide excellent customer service; model and coach superior customer service and hospitality.
  • Answer customer questions regarding products; assist with selections; address complaints; resolve problems.
  • Merchandise products effectively.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. Duties may be modified at any time based on business needs.

Requirements

• Age Requirement: 18+
• Work Experience:
  • 3+ months of experience in stocking or customer service (Required).
  • Experience leading an overnight team or large teams in other areas of the business (Preferred).
• Knowledge/Skills/Abilities:
  • Understanding of technology (Required).
  • Strong communication, interpersonal, and customer service skills (Required).
  • Ability to communicate with the team, including verbal and written communication (Required).
  • Ability to work overnight schedules (Required).
  • Ability to operate a pallet jack/baler (Required).
  • Ability to work well with others (Required).
  • Ability to manage multiple priorities and shift focus between tasks (Required).
  • Ability to plan, prioritize, and delegate as work changes (Required).
  • Ability to anticipate change and plan for execution accordingly (Required).
  • Ability to remain adaptable and help others through change (Required).
  • Motivation to grow and learn with the company (Required).
  • High energy level and stamina; ability to work in a fast-paced environment (Required).
  • Enjoys working overnight shifts and thrives working with others (Required).
  • Adaptable mindset; willingness to remain flexible to the unexpected but comfortable with structure and consistency (Required).
• Education/Licenses/Certifications:
  • Completion of forklift/power jack training (Required).

Physical Demands & Working Conditions

• Work in a fast-paced environment.
• Perform the following tasks based on your department:
  • Grocery:
    • Constantly reach at waist, grasp.
    • Frequently stand, walk, bend.
    • Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
    • Occasionally be exposed to cold, loud noise, ambient temperatures, and wet conditions.
    • Demonstrate the ability to lift 50 lbs and manage in excess of 100 lbs.
  • Drugstore:
    • Constantly reach at waist, grasp.
    • Frequently stand, walk.
    • Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
    • Occasionally be exposed to loud noise, ambient temperatures, and wet conditions.
    • Demonstrate the ability to lift 66 lbs and manage in excess of 50 lbs.
• Definitions of frequency:
  • Constantly: 5.5+ hours per 8-hour day.
  • Frequently: 2.5 - 5.5 hours per 8-hour day.
  • Occasionally: 0 - 2.5 hours per 8-hour day.
• Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break it down into lighter components or ask for assistance.