Waxahachie Grocery - Stock Controller - Full time

About the Role

As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. This role offers the opportunity to learn about multiple products and departments across the total store, along with leading a team, serving as a building block for career growth at H-E-B.

Responsibilities

• Management / Training:
  • Carries leadership responsibilities in the absence of the Department Manager; works nights or opposite shift of Manager
  • Leads the overnight stocking team, including delegating work, motivating Partners, and holding the team accountable for meeting expectations
  • Manages conflict or escalates to appropriate Leader
  • Communicates team performance, operations, morale, department needs, and inventory status to the Department Manager and Leader
  • Provides formal input on Partner performance
  • Coaches and develops Partners; assists with new hire onboarding and training
  • Provides input on writing schedules; reports on overnight time and attendance
  • Leads the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality)
  • Uses technology and data to manage inventory and in-stocks
  • Complies with departmental SOPs and store operating procedures; ensures other Partners comply
  • Ensures compliance with inventory management SOPs and processes (e.g., MSI / MSR / scan full case backstock)
  • Leads and trains on 100% in-stocks, rotation, and fully-filled displays
  • Communicates with DSD vendors
  • Loads, unloads, and moves heavy, bulky products
  • Performs Night Stocker duties
• Customer Service:
  • Provides excellent customer service; models and coaches superior customer service and hospitality
  • Answers customer questions regarding products; assists with selections; addresses complaints and resolves problems
  • Merchandises products effectively

The responsibilities outlined above describe the general nature and level of work but are not an exhaustive list. Duties may be modified based on business needs.

Requirements

• Age Requirement: 18+
• Work Experience:
  • 3+ months of experience in stocking or customer service
  • Experience leading an overnight team or large teams in other areas of the business (preferred)
• Skills & Abilities:
  • Understanding of technology
  • Strong communication, interpersonal, and customer service skills
  • Ability to communicate effectively with the team, both verbally and in writing
  • Ability to work overnight schedules
  • Ability to operate a pallet jack and baler
  • Ability to work well with others
  • Ability to manage multiple priorities and shift focus between tasks
  • Ability to plan, prioritize, and delegate as work changes
  • Ability to anticipate change and plan for execution accordingly
  • Ability to remain adaptable and help others through change
  • Motivation to grow and learn with the company
  • High energy level and stamina; ability to work in a fast-paced environment
  • Enjoys working overnight shifts and thrives working with others
  • Adaptable mindset; willingness to remain flexible to the unexpected while maintaining structure and consistency
• Licenses/Certifications: Completion of forklift/power jack training

Physical Demands & Working Conditions

• Work in a fast-paced environment
• Grocery Department:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk, bend
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to: Cold, loud noise, ambient temperatures, and wet conditions
  • Ability to lift 50 lbs and manage in excess of 100 lbs
• Drugstore Department:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to: Loud noise, ambient temperatures, and wet conditions
  • Ability to lift 66 lbs and manage in excess of 50 lbs

Note: Measurements are generally defined as: Constantly (5.5+ hours per 8-hour day), Frequently (2.5 - 5.5 hours per 8-hour day), Occasionally (0 - 2.5 hours per 8-hour day). Partners must never lift beyond their own safe limit; assistance must be sought for heavy items.