Kingsland Grocery - Overnight Stock Controller - Full-Time

Responsibilities

• Manages the overnight stocking team, delegating and directing work, motivating Partners, and holding them accountable for meeting expectations.
• Manages conflict within the team or escalates issues to appropriate Leaders.
• Communicates the "state of the team" to the Department Manager and Leader, providing formal input on Partner performance.
• Coaches and develops Partners; assists with new hire onboarding and training.
• Writes and reports on schedules; reports on overnight time and attendance.
• Ensures the team delivers key results, such as A+ Standards, labor, overtime, and hospitality.
• Uses technology and data to manage inventory and in-stocks.
• Complies with departmental SOPs and store operating procedures; ensures other Partners comply.
• Ensures compliance with inventory management SOPs and processes (e.g., MSI / MSR / scan full case backstock).
• Trains the team to achieve 100% in-stocks, rotation, and fully-filled displays.
• Performs night stocker duties.

Customer Service

• Provides excellent customer service; models and coaches on superior customer service and hospitality.
• Answers customer questions regarding products; assists them with selections; addresses complaints; resolves problems.
• Merges products effectively.

Qualifications & Key Requirements

• Work experience: 3+ months in stocking or customer service.
• Experience leading an overnight team, or large teams in other areas of the business.
• Understanding of technology.
• Strong communication, interpersonal, and customer service skills.
• Ability to communicate with team, including verbal and written communication skills.
• Ability to work overnight schedules.
• Ability to operate pallet jack / baler.
• Ability to work well with others.
• Ability to manage multiple priorities and shift focus between tasks.
• Ability to anticipate change and plan for execution accordingly.
• Ability to remain adaptable and help others through change.
• Motivation to grow and learn with the company.
• High energy level and stamina; ability to work in a fast-paced environment.
• Willingness to work overnight shifts and work with others.
• Adaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as well.

Education Licenses/Certifications

• Completion of forklift/power jack training.

Physical Demands & Working Conditions

• Work in a fast-paced environment.
• Constantly reach at waist, grasp.
• Frequently stand, walk.
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements.
• Occasionally be exposed to cold, loud noise, ambient temperatures, and wet conditions.
• Demonstrate the ability to lift 50 lbs, and manage in excess of 100 lbs.
• Demonstrate the ability to lift 66 lbs, and manage in excess of 50 lbs.