Rockport Grocery - Overnight Stock Controller - Full time

Responsibilities

As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. You'll perform supervisory responsibilities, such as assisting with work scheduling, and training and developing Partners.

• Carries the leadership baton in absence of the Department Manager; works nights or opposite shift of Manager
• Leads the overnight stocking team to include delegating and directing work, motivating Partners; holds team accountable for meeting expectations; manages conflict or escalates to appropriate Leader
• Communicates the "state of the team" (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performance
• Coaches / develops Partners; assists with new hire onboarding and training
• Gives input on writing schedules; reports out on overnight time and attendance
• Leads the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality)
• Uses technology and data to manage inventory and in-stocks
• Complies with departmental SOPs and store operating procedures; ensures other Partners comply
• Ensures compliance with inventory management SOPs and processes (e.g., MSI / MSR/ scan full case backstock)
• Leads to / trains on 100% in-stocks, rotation, and fully-filled displays
• Communicates with DSD vendors
• Loads, unloads, and moves heavy, bulky products
• Will perform Night Stocker duties

Provides excellent customer service; models / coaches on superior customer service and hospitality

• Answers customer questions regarding products; assists them with selections; addresses complaints; resolves problems
• Merchandises products effectively

Qualifications

The following are required to be considered for this role:

• 18+ years of age
• 3+ months of experience in stocking or customer service
• Experience leading an overnight team, or large teams in other areas of the business (preferred)

Skills

The following skills are required for this role:

• Understanding of technology
• Strong communication, interpersonal, and customer service skills
• Ability to communicate with team, including verbal and written communication skills
• Ability to work overnight schedules
• Ability to operate pallet jack / baler
• Ability to work well with others
• Ability to manage multiple priorities and shift focus between tasks
• Ability to plan, prioritize, and delegate as work changes
• Ability to anticipate change and plan for execution accordingly
• Ability to remain adaptable and help others through change
• Motivation to grow and learn with the company
• High energy level and stamina; ability to work in a fast-paced environment

Physical Demands & Working Conditions

The following physical demands and working conditions are associated with this role:

Work in a fast-paced environment

Perform the following, based on your department:

• Grocery: Constantly reach at waist, grasp; frequently stand, walk, bend; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Drugstore: Constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements

Occasionally be exposed to cold, loud noise, ambient temperatures, and wet conditions

Demonstrate the ability to lift 50 lbs (Grocery) or 66 lbs (Drugstore), and manage in excess of 100 lbs (Grocery) or 50 lbs (Drugstore)