Key Account Support Specialist

About the role

As a Key Account Support Specialist, you will play a pivotal role in driving client success. You will work closely with Key Account Managers (KAMs) to manage client business planning, forecasting, annual reviews, and joint business planning.

Responsibilities

• Direct the client annual review process.
• Develop category review presentations and promotional planning using insights.
• Actively manage and develop strategic annual plans for clients.
• Serve as the expert within client systems and platforms.
• Lead issue resolution activities with client systems, identify overspend and/or spending shortfalls, and collaborate with KAMs to resolve them using data-driven insights.
• Recommend improvements and strategic actions for client promotional planning.
• Guide client promotional planning activities, acting as the expert on products, brands, SKUs, pricing, and promotional plans.