Key Account Support Specialist

About the role

As a Key Account Support Specialist, you will play a pivotal role in driving client success by directing the client annual review process, managing business planning, forecasting, and joint business planning in close collaboration with Key Account Managers (KAMs).

Responsibilities

• Direct the client annual review process for customers.
• Work closely with KAMs to manage client business planning, forecasting, annual reviews, and joint business planning.
• Develop category review presentations and promotional planning using insights.
• Actively manage and develop strategic annual plans for clients.
• Serve as the expert within client systems and platforms.
• Lead all issue resolution activities related to client systems.
• Identify overspend and/or spending shortfalls and work with KAMs to resolve them using insights and data to recommend improvements.
• Act as the expert for client products, brands, SKUs, pricing, and promotional plans.
• Suggest strategic actions and guide client promotional planning activities.