Key Account Sales Manager, Aftermarket Services

About Us

Ingersoll Rand is a technology leader with over 160 years of history, operating with the energy of a startup. We are dedicated to Making Life Better for employees, customers, shareholders, and the planet. Our innovative and mission-critical flow creation and life science technologies—from compressors to precision handling of liquids, gasses, and powers—enhance industrial productivity, efficiency, and sustainability. With over 80 brands, our products serve diverse end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, and infrastructure. We drive growth globally with an entrepreneurial spirit and ownership mindset.

About the Role

The Key Account Sales Manager is responsible for driving sustainable, profitable growth through the expansion and execution of recurring revenue streams across the Process Flow Technologies (PFT) portfolio. This role focuses on lifecycle-centric offerings such as service agreements, aftermarket parts, upgrades, modernization solutions, performance monitoring, and long-term customer support strategies. The Key Account Sales Manager will serve as a strategic leader in shaping recurring revenue programs, strengthening customer relationships, and increasing share of wallet through long-term value creation. This position partners closely with Sales, Aftermarket, Service Operations, Product Management, and Engineering to identify, develop, and scale value-added recurring revenue opportunities across new and existing customers.

Responsibilities

• Identify, develop, and execute sales strategy to grow service-based offerings including service agreements, maintenance programs, lifecycle solutions, digital services, and aftermarket product portfolios aligned with PFT business objectives.
• Proactively uncover new recurring revenue opportunities through installed-base analysis, customer engagement, and lifecycle planning.
• Manage a recurring revenue pipeline and account data within CRM systems to ensure consistent opportunity flow and forecast accuracy with regular reporting.
• Meet or exceed assigned recurring revenue targets, profitability objectives, and growth metrics.
• Engage strategically with key accounts to position PFT as a lifecycle partner, articulating the value of recurring offerings tied to reliability, uptime, efficiency, and total cost of ownership.
• Collaborate with internal sales (RSMs), field service, account management teams, external partners (Reps & Distributors), EPCs, end-users, and OEMs to evaluate program potential and ensure cohesive customer strategies and consistent execution.
• Provide quarterly business updates on market trends, competitor activity, and customer needs, support forecasting and budgeting, and contribute to monthly and quarterly sales targets.

Requirements

• 5+ years of applications/technical sales experience, business development, aftermarket sales, or lifecycle services within a relevant industrial or engineered products environment.
• Bachelor’s degree (or international equivalent) in Engineering Technology (Mechanical, Chemical, or Environmental) or Business with demonstrated applications experience.
• 1+ years of experience selling and managing service agreements, renewals, and long-term service contracts in the manufacturing industry, municipalities, or complex national accounts involving multiple locations.

Skills

• Sales Skills: Excellent communication, prospecting, product knowledge, presentation, strategic account management, negotiations, self-confidence, and closing skills. Ability to develop and maintain client relationships and influence at all organizational levels.
• Strong understanding of maintenance strategies, reliability-centered service solutions, lifecycle asset management, long-term value creation, and contract renewal management.
• Strong sense of urgency, decisive action, task-focused, detail-oriented, motivated, and driven by results.
• Embraces process optimization with a continuous improvement mindset.
• Strong organizational skills and ability to manage multiple sales metrics, key performance indicators, forecasts, and strategic initiatives simultaneously.
• Takes ownership of responsibilities and approaches challenges with creativity and accountability.
• High level of integrity with a commitment to corporate values and customer-focused solutions.
• Proficiency in Microsoft Office applications and Salesforce.
• Able to travel as required to manage customer relationships and support business needs.

Preferences

• Experience negotiating contracts with municipalities or large industrial clients.

Schedule

• Remote-based position, preferably located near a major airport.
• Travel required up to 40–50% to support customer engagement, internal collaboration, and business development initiatives.
• Ability to travel by air and ground and work effectively across multiple regions.

Benefits

At Ingersoll Rand, we offer a comprehensive benefits package designed to empower employees with tools and support for health, well-being, and financial security. Benefits include:

• Health care options: medical and prescription plans, dental and vision coverage.
• Wellness programs.
• Life insurance.
• Robust 401(k) plan.
• Paid time off.
• Employee stock grant.