Key Account Representative - Medical EDI Software

Key Responsibilities

• Participate in support of assigned key accounts to facilitate gap-free support.
• Maintain relationships with the account stakeholders/decision-makers, traveling to visit on-site along with the assigned Account Representative if requested; otherwise attending meetings remotely for assigned accounts.
• Review and work to resolve cases, incidents, etc. for key accounts in coordination with the regularly-assigned Account Representative, serving as the “life line” for Representatives attending to other clients.
• Investigate client issues, edit disputes, XpressBiller/Quickscript logic requests, and more complex situations.
• Manage new remittance confirmation.
• Aid the regularly assigned Account Representative in managing the client demands and creating smart and efficient results/resolutions for various requests, projects, and implementations.
• Document client interaction in an Account Management Activity Report (AMAR) within 24-48 hours of the activity.
• Attend internal project, team, and departmental meetings as needed.
• Occasionally conduct training sessions, as needed, for internal or external audiences, including (but not limited to) Lunch-n-Learn sessions, Regional User Group meetings, and EDI meetings.
• Serve as mentor to new Client Experience staff members as requested.
• Process the weekly New Portal Listing Report, researching and approving/rejecting new Portal logins appropriately.
• Manage and compile an enhanced analytics portfolio.
• Create and submit a weekly report due each Thursday by 3:00 PM.
• Occasionally perform other duties as assigned.

Requirements

• Bachelor’s degree and/or healthcare revenue cycle industry experience preferred.
• Familiarity with Quadax EDI products, services, and policies preferred.
• Familiarity with ANSI X12 and medical billing required.
• Above average proficiency in Excel and/or other data tools like MS PowerBI preferred.
• Must be detail oriented with good investigative and software troubleshooting skills.
• Must be able to multitask, with good attention to detail, conscientiously meeting time constraints.
• Must be self-motivated, reliable and punctual, with the ability to work independently and generate ideas.
• Must be able to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication.
• Must have above-average public speaking and written communication skills.
• Must be a team player participating in a positive work environment. Must be respectful of colleagues, not tolerating negativity or gossip. Must have ability to maintain confidentiality.
• Willingness to travel up to one week per month (at most) to key account locations in OH, IN, IL, MI, and WI.

Qualifications

• Must have a valid driver's license and reliable transportation.
• Must be able to lift up to 25 pounds.
• Must be able to work occasional overtime and weekends.