Account Representative - Healthcare EDI Software

Responsibilities

• Aid clients with setup, implementation, and daily operations of the Quadax electronic claims processing software, Xpeditor.
• Be prepared and capable of training staff (both current and new) on product features and everyday use.
• Review and analyze multiple reports to identify billing trends for clients.
• Present clients with additional products and features of Quadax.
• Contact different insurance payers to research issues with medical claims not paying or passing edits.
• Assist clients in creating custom data conversions and testing these after implementation.
• Perform other duties as assigned.

Qualifications

• A bachelor’s degree is preferred.
• Show strong attention to detail and possess excellent investigative and software troubleshooting skills.
• Be adept at multitasking and maintaining a professional yet personable demeanor when interacting with clients.
• Have a broad understanding of medical billing practices or Electronic Data Interchange processes.
• Be able to work independently and learn quickly, understanding the various departments and teams behind the Quadax product.
• Show proficiency in public speaking to effectively communicate with clients.
• Experience working remotely is preferred.
• Be willing and able to travel approximately 30% of the time.
• Maintain confidentiality of client and company information.